Head of Client Reporting

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Why join us? This is a fantastic opportunity to shape and elevate our global client intelligence capability at a strategic level. As we continue to strengthen our client-centric culture, you will play a pivotal role in delivering high-quality insights, enhancing our service delivery, and driving measurable business value. Joining us means becoming part of a collaborative environment where innovation, continuous improvement, and strong long-term client relationships are at the heart of everything we do. This role will be hybrid and can be based from one of our national offices. Responsibilities In this leadership role, you will guide, coach, and develop a high performing team of information analysts, ensuring they deliver timely, accurate, and insightful reporting to both internal and external stakeholders. You will implement effective governance, structured processes, and standard operating procedures that maintain high standards, meet client deadlines, and support business wide compliance. You will also lead on initiatives designed to automate, streamline, and improve reporting efficiency across the organisation. You will work closely with divisional leaders, the Director of Data & AI, Client Relationship Leads, and IT functions to align reporting with strategic priorities and client needs. Acting as a key point of contact for clients, you will shape and deliver tailored insights that support decision making, influence retention, and win rates, and contribute to bid activity. You will also champion innovation, stay ahead of emerging trends, and represent the business as an SME in data, reporting, and systems architecture, ensuring governance, accuracy, and regulatory compliance across all reporting activity. What will help you succeed in this role? Essential Proven experience leading and developing a team of information analysts in a fast-paced environment. Strong background in client-facing reporting or data management within professional services. Ability to translate complex data into clear, meaningful insights for clients and stakeholders. Excellent presentation, communication, and relationship management skills. Strong working knowledge of BI tools such as Power BI, Tableau, or Looker. Experience with SQL, data visualisation, and analytics reporting. Desirable Experience implementing automated reporting or process improvements. Experience supporting bids and tenders with data and reporting input. Strong understanding of cloud-based data platforms such as Azure, AWS, or Google Cloud. Familiarity with data governance and regulatory compliance requirements. Experience acting as a subject matter expert across data, reporting, or systems architecture projects. Knowledge of reporting or data needs within the insurance sector (advantageous but not essential). What we offer? We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF. We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn't align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team. About us DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations. #J-18808-Ljbffr