Window/Specialist Cleaner

Full time but part time will be considered Workspace About the Role We have an exciting opportunity for a Window/Specialist Cleaner to join the Norwich City Services Limited (NCSL) team. If you are highly organised, detail-oriented, and thrive in a fast-paced environment, we would love to hear from you. About the role: This role will be reporting directly to the Cleaning Supervisor, the Operative will be responsible for the day‑to‑day running and supervision of specialist cleaning operations, including window cleaning, environmental cleaning and clearance, and specialist internal and external cleaning, often involving work at height. The role requires ensuring services are delivered and maintained to the highest standards, monitoring compliance with customer satisfaction and operational targets, and promoting best Health and Safety practices at all times. Key responsibilities include delivering high‑quality service, communicating effectively with customers, meeting deadlines, escalating issues to the Supervisor when necessary, and ensuring the correct and safe use of equipment in line with PUWER regulations. The Operative will also be expected to investigate and utilise new technology, comply with Health and Safety training and regulations, and complete all required paperwork. In addition, the role involves undertaking learning and development as part of personal reviews, adhering to company policies on equalities, health and safety, data protection, and other relevant legislation, while remaining flexible to carry out other duties as requested by the line manager. The ideal candidate will hold a full driving licence and have proven cleaning experience, including clinical and specialist cleaning. They must be an excellent communicator, able to understand both verbal and written instructions, and demonstrate strong teamwork skills while also working independently when required. Attention to detail, reliability, good time‑keeping, and flexibility are essential qualities. Candidates should also be dependable and committed to maintaining high standards of service. Desirable skills and qualifications include experience with water‑fed telescopic window cleaning poles, water purifying systems, traditional window cleaning, and the use of buffer and carpet machinery. Additional desirable training includes IPAF, PASMA, harness training, working at height, step and ladder safety, manual handling, BICSc training, and IOSH Working Safely. Previous experience in a similar role would be advantageous. Why Choose Us? Living Wage Employer Cycle to Work Scheme Supportive and inclusive environment and culture Employee Assistant Support and Occupational Health Commitment to learning and development 25 days annual leave, rising by a day each year until 30 days is reached. Plus 8 bank holidays and a Christmas shut down period. This role is for 37 hours per week, but to ensure flexibility and promote an inclusive workplace part time hours or a job share agreement will be considered. Closing Date: Monday 8th December 2025 – please note this vacancy may close earlier if a high number of applications have been received. Please note if you have not heard from us within 2 weeks of the closing date, your application has been unsuccessful. Requirements Full driving licence. Excellent communicator, able to understand verbal and written instructions. Able to work as part of a team. About the Company Responsible for key operational delivery and maintenance of Norwich city's streets, parks and properties by utilising all of the services that our environmental and building repairs teams have to offer. We locally employ over 300 people with plans of continuous growth, aligned with high aspirations of excellent service delivery. Additionally, we also cater for various private businesses and residents across the city. NCSL's mission is to deliver efficient and effective environmental and building maintenance services, always putting the customer first, protecting the quality of the environment while embracing our company values and behaviours to enhance the lives of the Norwich community. Our aim is to create a more inclusive environment that truly balances purpose and culture; one that considers the impact of their decisions on the community and employees. We are passionate about the services we deliver and strive to have a work setting where our company values of accountability, respect and equality are at our core. #J-18808-Ljbffr