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Customer Services Advisor
2 weeks ago
Customer Service Advisor – Halfords Join to apply for the Customer Service Advisor role at Halfords. Base Pay Range Age 21+ £13.51 per hour Under 21 £11.30 per hour Love all things motoring and cycling? Great with customers? Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need – you’ll be delivering market‑leading standards of service. Be working on customers’ vehicles in our car park and on bikes in store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building, and cycle servicing. We’ll help you develop your practical problem‑solving skills alongside your ability to work quickly and efficiently. Ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer‑focused sales environment, we can help you with the rest. We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group. To Be Successful In This Role You Will Need Experience of delivering great customer service, ideally in a retail sales environment A proactive approach to helping customers and understanding their needs Problem‑solving skills Availability to work on a rota basis, including weekends Ideally, You’ll Also Have The Following Some knowledge and skills in car parts fitting and cycle repair Some experience of working towards and achieving sales targets Benefits Store discount – 25% off most products across Halfords and Tredz Employee discount – up to 50% off your garage bills at Halfords Autocentre Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more Employee wellness programme offering free, independent, confidential support and counselling 24/7 Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes significantly reduced Life Assurance Uniform Option to join our Sharesave scheme – save to purchase shares at a 20% discount Cycle to Work scheme Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy‑day fund for the future Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well‑being services Seniority Level Entry level Employment Type Full‑time Job Function Other; Industries: Retail Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. #J-18808-Ljbffr
