Implementation Specialist

Implementation Specialist Open GI West Midlands, England, United Kingdom It is our vision to connect the insurance community through market‑leading technology. Our people are placed at the heart of this, and diversity, equity and inclusion are central to everything we do. We know the key to achieving success is to enable a positive, inclusive, and collaborative working culture, and, as part of our commitment, we have signed up for a number of pledges and programmes designed to support and nurture our people. No matter where you sit or which team you are a part of, we want you to know that you contribute in helping us to shape where the company will be in the future. We would love for each employee to be able to talk with pride about our company and, most importantly, consider Open GI to be an inclusive, fun and fulfilling place to work. Position The Implementation Specialist plays a key role in supporting the growth and retention of the Open GI client base by providing end‑to‑end support across the implementation of projects. You will collaborate closely with colleagues to ensure seamless project execution from contract to delivery and post‑implementation, aligning solutions with business objectives and client needs. Key Responsibilities Responsible for delivering, configuring and educating a customer on all of the Open GI products where possible Deliver Out of the Box (OOTB) implementations, Portals and AI tooling deliverables Configure and maintain insurance software applications using toolsets to meet client‑specific requirements Develop dynamic document templates for both customer and internal stakeholders, where required, adhering to their requirements and ensuring quality and consistency Design and implement data capture screens across all the Open GI Back Office systems, to streamline policy administration processing Co‑ordinate internal workstreams and delivery timelines, ensuring alignment with client expectations. Perform functional testing to validate system behaviour, support quality assurance throughout the implementation lifecycle and to validate the configuration activities undertaken by yourself and the team Design and deliver training courses for external clients and internal team members, ensuring effective knowledge transfer and system adoption Maintain the comprehensive suite of training material, for both internal and external customers, on the Support site / intranet Provide consultancy to customers, where required, enabling them to achieve their goals with our suite of products Ensure all involved parties on each project are kept up to date on issues and progress Ensure a high level of customer service whilst remaining commercially focussed Consistently meets deadlines and keeps stakeholders informed Delivers customer contracts in line with Open GI quality and cost expectations Maintain a comprehensive knowledge of Open GIs products, customer needs, company directives and industry trends. Develop and maintain highly effective working relationships with colleagues across departments and in industry Generate and share ideas and recommendations to improve productivity and processes. Provide guidance, training or implementing requirements to support and / or achieve the resolution of live operational issues Pursue a program of self‑development Qualifications Educated to degree level or equivalent (advantageous) Chartered Insurance Institute qualifications or working towards (advantageous) Experience Strong experience in similar role Experience in software/insurance industry, including an understanding of insurance trading and mainstream insurance products Proven background of customer relationship management within the insurance industry (advantageous) Prior experience in designing and delivering training Skills Ability to travel to customer sites to perform training / implementation projects required High level of expertise in IT with excellent knowledge of MS Office Excellent interpersonal and communication skills with the ability to rapidly build strong relationships Excellent analytical, problem‑solving and synthesising skills required to ensure deliver the right solutions Driven self‑starter with ability to work independently under minimal supervision Engages stakeholders to take action; serves as a source of expert advice Good time management, planning and prioritising skills Strong and polished presentation skills. Competent and comfortable presenting to small and large groups of individuals at all levels on products and processes Proven ability to learn new technology and product capabilities Ability to handle customer challenges efficiently with diplomacy and tact Aptitudes Customer‑facing Clear communicator Strong work ethic Positive attitude Aptitude for problem solving at all levels Encourages collaboration across departments Calm under pressure Self‑motivated and perseverant Strong team player and effective networker Able to learn, absorb and implement new ideas or technologies quickly Able to apply experience and knowledge in a new context Genuinely respects other points of view and opinions and demonstrates sensitivity to cultural differences Mission and Values Accountability: We own our actions and shape our success on the results we deliver Innovation: We tackle challenges with fresh thinking and bold ideas Teamwork: We work together, recognising we cant do this without each other Trust: We build trust on integrity, transparency and mutual respect Benefits Package Competitive salary depending on skills and experience Company pension Bonus opportunity Life assurance and critical illness cover Cycle to work scheme Perkbox an exclusive platform offering a wide range of discounts and benefits Holiday entitlement of 25 days per annum, increasing to 26 days per annum after three years of service & a holiday purchase scheme Opportunity for a more flexible approach to start, finish, and lunchtimes to allow you to better manage events outside of work Social clubs - whether youre into your cycling, crafts, or other hobbies, we have a number of groups at Open GI where individuals who enjoy the same pursuits can get together Wellbeing wills at work scheme, employee assistance programme and mental health first aiders Location: West Midlands, England, United Kingdom. Employment type: Contract. Seniority level: Mid‑Senior level. Hybrid role requiring a minimum two days in‑office attendance following an initial training period where full office attendance would be required at the Worcester office. Candidates must live within commutable distance to the office. To apply for this role please click the apply button and send us your cover letter and CV. #J-18808-Ljbffr