Customer Team Leader
4 days ago
As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team—coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you’ll do Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected Make sure that the store remains safe, legal, and fully operational Manage diligence checks and stock accuracy to make shopping a great experience for our customers Support your store manager by deputising when they're not working and delivering a variety of HR processes Lead the way when introducing new products and services in your store—work closely with your team to implement change and encourage open and honest feedback Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co‑op community plan What you bring The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor Great people skills, with the ability to build positive relationships with customers and colleagues Strong organisational and problem‑solving skills A desire to learn, grow and develop your leadership skills The flexibility to work a range of different shifts Contract details Contract: 16 hours per week + regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You're invited to apply for this role using your mobile device (no CV needed). You must be aged 18 or over to be a Customer Team Leader at Co-op, as you'll need to authorise age‑related sales. We're looking for Customer Team Leaders to join our team at Co-op. Benefits 36 days holiday, including bank holidays, pro‑rata for part‑time colleagues A pension scheme with up to 10% employer contributions 30% discount on all Co‑op products in‑store, plus 10% discount on all other brands Stack – a money‑management app giving you access to a percentage of your pay as you earn it Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance service Rotas shared three weeks in advance and accessible on your phone Cycle‑to‑work scheme Building an inclusive workplace We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. #J-18808-Ljbffr
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Customer Team Leader – Coaching, Service
4 days ago
Wheatley Hill, United Kingdom CO-OP Full timeA well-known retail cooperative in Wheatley Hill seeks a Customer Team Leader to supervise and support the store team while delivering exceptional customer service. The role requires great people skills, organisational abilities, and a flexible approach to work shifts. Responsibilities include coaching team members, maintaining store operations, and engaging...
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Team Leader
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Customer Team Member
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Customer Team Leader
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Customer Team Member – Flexible Shifts
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Wheatley Hill, United Kingdom Co-op Digital Full timeA leading cooperative retailer is seeking a Customer Team Member in Wheatley Hill. The role involves delivering friendly and thoughtful customer service, supporting store operations, and engaging with the community. Benefits include a competitive hourly wage, holiday allowance, training, a pension scheme, and discounts on store products. The position...
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Customer Team Leader
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Section Leader
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