Senior Business Support Assistant

Join to apply for the Senior Business Support Assistant role at Leeds City Council. Job title: Senior Business Support Assistant Salary: B3 £26,403 - £28,142 per annum Hours: 37 Contract: Permanent Location: Passenger Transport, Westland Road, LS11 5SB About the Role The role is based within the CEL Passenger Transport team working as part of the Compliance and Business admin team which provides transport assistance to vulnerable children and adults across Leeds. As a Senior Business Support Assistant, you will play a key role in supporting the scheduling and operational staff, ensuring the smooth delivery of day‑to‑day transport services for up to 4,500 customers daily. You will work as part of a team of six adopting hybrid working arrangements, working both at home and at Westland Road, LS11 5SB, on a rota between 07:30 and 17:30, ensuring customer care standards and support are always maintained. It is desirable that applicants have experience of working in a customer‑focused environment and/or possess the key skills and values to motivate, develop and support teams positively. You must lead by example by promoting high quality customer care, both written and verbal, and be confident speaking to internal officers, partners and members of the public. Passenger Transport is on a journey of transformational business change to create a high‑performance culture which drives continuous improvement, digitalisation, and efficiency, while complying with Health and Safety Policy. You will assist the Operational Officer with developing, implementing and delivering improved admin solutions across Business and Compliance day‑to‑day operations. It is essential you have excellent communication skills, are customer focused, confident, and skilled in developing positive relationships with a diverse range of colleagues, customers and stakeholders. You must keep confidentiality and promote the values of Leeds City Council. A systematic, pragmatic approach to problem solving and the ability to work under your own initiative will assist in the day‑to‑day transport delivery within limited resources. Strong working knowledge of Microsoft Office and willingness to embrace new technology and transport planning software is required. Leeds City Council is one of the largest employers in the region with over 14,000 employees. We recruit and develop talented individuals who embody our council values and ambitions. About You Organised, thorough, and confident working independently. Strong ICT and database skills, with experience handling data or audit processes. Excellent written and verbal communication skills, with a customer‑focused approach. Able to manage your own workload and balance daily tasks with longer‑term projects. Good computer and admin skills and enjoy working with a wide range of people. Responsibilities Deliver accurate clerical and administrative support, including document checking, data entry and record management. Analyse and collate data to produce reports for operational use. Be a confident communicator both internal and external. Participate in call handing via the Genesys telephony system. Support team members and assist in developing new staff. Use initiative to manage workload and meet deadlines. Help users find relevant health information and resources. Carry out general administrative duties such as electronic filing, photocopying, mail handling and ordering of goods. Understand and adhere to legal, financial, audit and confidentiality requirements. Work flexibly embracing hybrid working practices. Contribute to service improvements by identifying problems and offering solutions. Strong interpersonal and communication skills (face‑to‑face, telephone, written). Work independently, manage priorities and meet deadlines. Use IT systems and accurately record/retrieve information. Commitment to excellent customer service and ability to handle challenging situations positively. Collaborate within multiple teams. Understanding and embracing Leeds City Council values and behaviours. Support equality and diversity for all. Qualifications Qualifications or equivalent demonstrating ability in numeracy and literacy are essential. NVQ Level 2 or equivalent is desirable. Essential Requirements Able to communicate effectively with a wide range of people. Able to input/retrieve information from databases. Able to process documentation using Word.Able to accurately enter/retrieve data information from information systems. Able to work flexibly as part of a team & show initiative. Able to prioritise work to meet conflicting deadlines. Able to demonstrate good numeracy & literacy skills. Able to assist in the training of new team members. Able to display a responsible and co‑operative attitude to working towards the achievement of the service’s aims and objectives. Knowledge of general office procedures and practice. Knowledge of relevant financial regulations to carry out financial transactions. Experience of dealing with queries from a wide range of people. Experience of working in partnership with others to deliver work to set deadlines. Experience of providing customer‑focused services. Experience of participating in teams and working on own initiative. Experience of using the Microsoft package including Word, Excel and databases. Essential Behavioural & Other Characteristics Understand and embrace Leeds City Council values and behaviours and codes of conduct. Committed to continuous improvement in all areas and work towards delivering the best city ambition of health & wellbeing, inclusive growth and zero carbon. Able to understand and observe Leeds City Council equality and diversity policies. Carry out all duties with regard to employee responsibility under Health and Safety Policies. Willingness to actively participate in training and development activities. Flexible and adaptable to change to assist other services as required. Participate in appraisal, training and development activities. Be aware of and comply with Leeds City Council policies and procedures. Be aware of and support difference and ensure equality for all working in an anti‑discriminatory manner. Recognise and challenge any incidents of racism, bullying, harassment, victimisation and any form of abuse. The council has adopted a flexibility protocol and the role will be expected to work within these parameters. What We Offer You A competitive salary and annual leave entitlement plus statutory holidays. Membership of the West Yorkshire Pension Fund with generous employer contributions. Flexible and hybrid working arrangements subject to service requirements. A clear career pathway and continuing professional development opportunities. A range of staff benefits to help you boost your wellbeing and make your money go further. How to Apply Please complete the online application form. Read our guidance for further advice on completing your application. If you have any queries or would like an informal chat about the role please contact Amy Logan, Operational Officer on amy.logan@leeds.gov.uk. We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people. This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement Scheme or having secured any other relevant work visa. If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Please ensure you are eligible before applying. Job Description: Support the Resources and Logistics Officer by undertaking high quality administrative, financial, and organisational processes, as required. Contributing to the planning and development of support services, ensuring the smooth running of the office supporting the home to school transport. #J-18808-Ljbffr