Strategic Customer Success Director

2 weeks ago

City Of London, United Kingdom Darktrace Full time

What will I be doing : As a leader overseeing the EMEA Strategic Customer Success team, you will manage a group of Strategic Customer Success Managers dedicated to driving usage, adoption, renewal, and expansion of Darktrace products within strategic accounts. You will work with sales and marketing to enhance upsell and cross-sell strategies to maximize ROI, and you’ll play a key role in aligning team success with key metrics, including ACV, Expansion Pipeline, and Customer Engagement. You will collaborate closely with sales and marketing to refine upsell and cross-sell strategies. Engaging in Darktrace's emerging management program, you'll support leadership development, ensuring your team is aligned with the company's growth objectives. Your leadership will set the tone for team culture, emphasising empowerment and accountability, with an emphasis on clear goal setting and operational execution. Acting as the main escalation point for your team, you will work with Senior Leadership and coordinate resources across the company as needed. You will provide leadership, support, and coaching to foster a strong team culture, including managing escalations, guiding strategic and tactical goal-setting, and helping to develop team members through training, onboarding, and upskilling. In addition, you will help develop guidelines, templates, and best practices for team use, while playing a key role in regional and segment direction, contributing to hiring, onboarding, and team scaling alongside the Director. You’ll participate in Darktrace’s management programs or work directly with leaders to support your own growth, self‑guided learning, and development as a leader. By contributing to corporate development initiatives and creating collaborative content like guidelines and best practices, you’ll help address gaps in team skills and resources. Additionally, you’ll share responsibility with the Director for recruitment and team scaling, ensuring high‑quality training and oversight within your region. This role is hybrid and you will attend our London office a minimum of 2‑3 days a week. What experience do I need : You’ll have management experience, during which you have a proven track record of consistently leading your team to success. As well as experience in sales and customer success, and you have a strong record of managing customer relationships while driving renewals. In addition, you have : Exceptional communication, negotiation, and presentation skills, enabling effective leadership in a fast‑paced environment, Strong commercial and technical acumen with a genuine passion for cybersecurity, customers, and Darktrace, Language skills are a plus but not essential. Benefits we offer : 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service, Additional day off for your birthday, Private medical insurance which covers you, your cohabiting partner and children, Life insurance of 4 times your base salary, Salary sacrifice pension scheme, Enhanced family leave, Confidential Employee Assistance Program, Cycle to work scheme. #J-18808-Ljbffr

  • Senior Customer Success Manager

    2 weeks ago

    City Of London, United Kingdom Customer Success Full time

    Are you ready for new challenges and new opportunities? Join our team! Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. Customers are the lifeblood of Qumulo. We are seeking strategic, customer-focused, and results-driven Senior Customer Success...

  • Customer Success Engineer II

    2 weeks ago

    City Of London, United Kingdom Customer Success Full time

    Are you ready for new challenges and new opportunities?Join our team!Current job opportunities are posted here as they become available.Subscribe to our RSS feeds to receive instant updates as new positions become available.Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere – at the edge, in the core data center and in...

  • EMEA Senior Customer Success Manager — Enterprise

    2 weeks ago

    City Of London, United Kingdom Customer Success Full time

    A leading data management company in the UK is seeking an experienced Senior Customer Success Manager to own the customer lifecycle from onboarding to expansion. You will drive customer success initiatives, engage with enterprise clients, and ensure measurable outcomes using Qumulo products. The ideal candidate has over 8 years of experience in customer...

  • Customer Success Director

    2 weeks ago

    City of London, United Kingdom Orange Cyberdefense Full time £80,000 - £120,000 per year

    Some highlightsBeing part of an international company yet with local presenceBuild a safer digital society together with usWorking as a Customer Success DirectorStrategic and Data Driven, the Customer Success Director will lead the business in client retention,satisfaction, and loyalty across the full customer lifecycle—from attraction and scoping to...

  • Customer Success Director

    12 hours ago

    City Of London, United Kingdom Patchwork Health Full time

    Join to apply for the Customer Success Director role at Patchwork HealthThis range is provided by Patchwork Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Company OverviewSince 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all...

  • Director, Customer Success

    2 weeks ago

    City Of London, United Kingdom Vimeo Full time

    The Director Customer Success is a vital part of the management team for Vimeos broader Customer Success this role you will lead all aspects of the strategy and execution of our EMEA Customer Success team ensuring the successful adoption value realization and growth of a portfolio of customers across Vimeos EMEA market. You will focus on driving success...

  • Director, Customer Success

    2 weeks ago

    City Of London, United Kingdom Contentful Full time

    About the OpportunityWe’re looking for a strategic and hands‑on Director of Customer Success (f/m/d) to lead our European team through the next phase of growth and customer excellence. As Director of Customer Success Europe you’ll serve as the regional leader of our Customer Success function owning the retention number for Europe and overseeing a...

  • Director, Customer Success Operations

    2 weeks ago

    City Of London, United Kingdom Mews Full time

    Were looking for a Director Customer Success Operations to be the operational engine behind our fast-scaling CS organisation. Reporting to the VP of Revenue Operations youll partner closely with CS leadership and cross-functional stakeholders to deliver the data insights and planning needed to drive customer adoption upsell and retention. This is a hands-on...

  • European Director, Customer Success — Retention

    2 weeks ago

    City Of London, United Kingdom Contentful Full time

    A leading digital experience platform is seeking a strategic and hands-on Director of Customer Success to lead its European team. In this role, you will be responsible for customer retention and overseeing a high-performing team. You’ll build customer relationships, drive adoption, and ensure satisfaction while mentoring your team. The ideal candidate has...

  • Customer Success Director

    1 week ago

    City of Westminster, United Kingdom JPMorgan Chase & Co. Full time

    Job Overview As a Customer Success Director in the central Infrastructure Platforms team, you will be a key leader promoting impact on the Customer Success team. You will have the opportunity to oversee customer success initiatives, promote customer health metrics, and manage the customer's onboarding journey of the product's adoption, expansion, and...