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Field Service Technician

2 weeks ago

Yeovil, Somerset, United Kingdom Hays Technology Full time

Job Title: Field Service Technician (Site-Based)

Location: Yeovilton
Role Length: 2 months - permanent opportunities following
Rate: £18.51 per hour

Type of Clearance Required: Government SC

Summary of Responsibilities:

As a Field Service Technician, you will be responsible for managing and maintaining IT services and equipment within your assigned Hub and surrounding spokes. Your key responsibilities will include:

  1. Queue Ticket Management: Efficiently manage and update tickets assigned to your Hub, ensuring service levels are maintained as per the contract.
  2. Hub Stock Management: Oversee asset management, including scanning items in and out of locations, in accordance with contractual obligations.
  3. Disposal Management: Effectively manage the disposal of equipment through your Hub, ensuring compliance with contractual requirements.
  4. Hardware Repairs: Triage and perform hardware repairs on in-warranty equipment, liaising with vendors for parts and returns as needed.
  5. Locker Replenishments: Replenish lockers with necessary equipment as per contractual agreements.
  6. Service Improvement: Identify and highlight potential service issues or improvements to your Team Leader.
  7. Process Adherence: Follow all agreed processes and procedures, whether from the Authority (site regulations).
Essential Requirements:
  1. Security Clearance: Must have or be able to obtain SC clearance.
  2. Nationality: Must be a UK National with a UK passport.
  3. Availability: Must join the out-of-hours (OOH) rota and standby.
  4. Driving License: Must have a full, clean driving license.
  5. Experience: Minimum of 2 years' experience in a PC field service or PC field workshop environment.
  6. Technical Skills: Proficient in diagnosing, troubleshooting, supporting, and repairing hardware, including complex laptop break/fix repairs.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

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