Information Technology Support Engineer

3 days ago

West Yorkshire, United Kingdom G.Digital Full time

G.Digital West Yorkshire, England, United Kingdom Information Technology Support Engineer 2nd Line IT Support Engineer | West Yorkshire: On‑site | Open to both full and part‑time. Looking for a genuinely varied IT Support role in a growing organisation that's doing things differently? We're supporting a start‑up making waves with strong quality and compliance commitments. The team is small but highly capable, with a collaborative culture and a genuine focus on mentoring, continuous improvement and doing the right thing for their customers. Key Responsibilities Provide 2nd line technical support to a wide variety of customers. Mentor and support junior staff, guiding them on ticket handling, troubleshooting and process understanding. Create and maintain documentation, knowledge base articles and process guides. Work with the team on remediation projects and compliance improvements for clients. Assist in onboarding new customers and get involved in project delivery. Contribute to the business’s continuous improvement during transition from JIRA to Halo. Tech Environment Microsoft 365 (must know it inside out). Why Join? Be part of a growing business that’s genuinely doing things differently. Opportunity to help shape processes and grow with the business. Get involved in varied projects across sectors. Supportive, tight‑knit team with flexibility and trust. Location and Salary Location: West Yorkshire (4 days on‑site) Salary: £30k‑£35k (dependent on experience) Open to both full and part‑time applicants. Referrals increase your chances of interviewing at G.Digital by 2x. Get notified about new Information Technology Support Engineer jobs in West Yorkshire, England, United Kingdom. #J-18808-Ljbffr

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