Information Technology Support Technician

2 weeks ago

Worcester, United Kingdom Express Communication Services Ltd Full time

We are seeking a proactive and customer-focused L1 IT Support Technician to join our IT team. The ideal candidate will serve as the first point of contact for users seeking technical assistance and will provide prompt support to ensure smooth day-to-day IT operations. Key Responsibilities Serve as the first point of contact for end-users via phone, email, or ticketing system. Troubleshoot and resolve basic hardware, software, and network issues. Provide support for Windows OS, Microsoft Office Suite, printers, and common desktop applications. Install, configure, and maintain desktops, laptops, and peripheral devices. Escalate complex issues to L2/L3 support teams as necessary. Log all support requests and incidents in the ticketing system accurately. Assist with onboarding and offboarding IT setup for users. Follow standard operating procedures and ensure adherence to company IT policies. Perform routine system checks and maintenance tasks as needed. Provide remote support to users across different locations. Requirements 2-3 years of experience in IT support or helpdesk role. Basic understanding of computer systems, mobile devices, and other tech products. Familiarity with Windows 10/11, Active Directory, Office 365, and remote desktop tools. Good communication and interpersonal skills. Strong problem-solving skills and attention to detail. Ability to work independently and as part of a team. IT-related diploma, degree, or certifications (CompTIA A+, Microsoft MTA, etc.) is a plus. Preferred Skills Experience with ITSM tools (e.g., ServiceNow, Zendesk, JIRA). Basic understanding of networking concepts (IP, DNS, DHCP). Exposure to ticketing systems and SLA management. #J-18808-Ljbffr

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