Concierge

Join to apply for the Concierge role at Montcalm Collection. 1 day ago – Be among the first 25 applicants. Montcalm Royal London House United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th‑century brewery, heritage headquarters and a diamond‑shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery; a property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection; and a duo of mindful hotels that set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels. A coveted retreat in the heart of the city, Montcalm Royal London House revitalises a mid‑century gem near Liverpool Street. Combining classic charm with modern flair, its tech‑equipped rooms overlook Finsbury Square. A serene urban spa and rooftop eatery boasting skyline vistas add to its allure. Overview The Concierge plays a central role in elevating the guest experience by providing expert recommendations, personalised assistance, and seamless coordination of services both inside and outside the hotel. From arranging transport and theatre tickets to securing restaurant reservations and curating bespoke London experiences, the Concierge ensures that every guest enjoys a memorable and effortless stay. As a brand ambassador, the Concierge embodies Montcalm Collection’s luxury ethos, combining local expertise, discretion, and impeccable service standards to exceed guest expectations. Key Responsibilities Welcome and assist guests with personalised, luxury service. Provide expert advice on attractions, dining, shopping, and cultural experiences. Secure reservations, tickets, and arrangements tailored to guest preferences. Coordinate transport services, including taxis, private cars, and airport transfers. Assist with luggage, deliveries, and guest parcels when required. Be knowledgeable on in‑house facilities and services and promote them proactively. Maintain strong relationships with local partners and suppliers. Anticipate and resolve guest concerns with professionalism and discretion. Collaborate with Front Office and Guest Experience teams to ensure seamless service. Uphold the highest standards of confidentiality, guest care, and brand representation. Ensure that the Lobby and Public Areas are always kept clean and tidy. Answer and manage incoming calls and emails, ensuring all communication is handled professionally and efficiently. Maintain guest interaction to gather feedback and enhance their experience. Assist Luggage Porters and Guest Service Executives with their duties as required. Assist management with any tasks to ensure the seimeliness of the service or operations. Respond to emergency situations calmly and efficiently, following hotel protocols. Skills & Qualifications Friendly and approachable attitude with a genuine passion for hospitality. Ability to work under pressure and handle challenging situations with grace. Prior experience as a Concierge or Guest Relations role in a luxury hotel. Strong knowledge of London’s dining, entertainment, and cultural scene. Proficiency in Opera PMS or equivalent hotel systems. Excellent communication skills, both written and spoken. Fluency in English essential; additional languages an advantage. High level of professionalism, discretion and integrity. Working Conditions Full‑time position with flexibility for weekends and evenings. Direct guest‑facing role in hotel lobby and public spaces. Extended periods of standing, walking. Must be able to lift up to 30 kg (guest luggage assistance). Benefits Competitive salary. A supportive, empowering team environment. Benefits platform with various discounts. 28 holidays including eight bank holidays, with more holidays after two‑year service. Cash‑back health benefits, including optical, dental, chiropractor and physio services. Discounted gym membership. Access to Wellbeing platform and sessions, including EAP. Awards and Recognition Programme. Annual parties. Regular and ongoing training and development, including leadership workshops. Enjoy a paid day off to celebrate your birthday – because your special day matters Eligibility Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role. Equal Opportunity Employer At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice. Note If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role. Recruitment Notice We do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement in writing from our Head of Human Resources will be considered the property of the company and will not be subject to agency fees. Seniority Level Entry level Employment Type Full‑time Job Function Other Industry Hospitality Location London, England, United Kingdom #J-18808-Ljbffr