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Volunteer Services Administrator
2 weeks ago
Volunteer Services Administrator (Pending Job Evaluation) We are looking for an organised and proactive Volunteer Services Administrator to join our Patient Experience team. This Band 3 role provides essential administrative support to Volunteer Services, helping ensure smooth and efficient operations.Key responsibilities include maintaining the volunteer register, supporting DBS and Occupational Health updates, and liaising with Locality teams. You will assist with data collection and report writing, provide budgetary support, and help coordinate meetings by preparing agendas and taking minutes.This is a varied and rewarding role that supports the delivery of high-quality volunteer services across the Trust. You will work closely with colleagues and volunteers, contributing to a positive experience for those who give their time to support our services. Main duties of the job The Volunteer Services Administrator will provide efficient administrative support to the Volunteer Services and Patient Experience teams. You will liaise with internal and external stakeholders, manage shared inboxes, respond to enquiries, and support volunteer recruitment and coordination.Key duties include maintaining the volunteer register, uploading data to systems such as SCR and TRAC, and supporting report writing and audits. You will assist with meeting coordination, including diary management, agendas, and minute-taking, and provide budgetary support.The role involves supporting service development, process mapping, and maintaining high standards of customer service. You will ensure confidential information is handled appropriately, contribute to internal and external meetings, and provide cover across the Patient Experience team when needed.You will also liaise with IT and maintenance teams as required, support training and supervision processes, and help ensure the service runs smoothly and efficiently in line with Trust policies and values. About us Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive. Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about. Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too. Job responsibilities lease read the job description / person specification carefully and ensure your application reflects the knowledge, skills and experience needed **Previous Applicants Need Not Apply ** Person Specification Qualifications NVQ 3 Business Administration or equivalent ECDL Experience Understanding and experience in a full range of administrative procedures and systems gained through practice at intermediate level. Working on own initiative with minimal supervision. Experience of working in a fast-moving environment dealing with volunteers. Skills Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times. Ability to co-ordinate and prioritise management diaries. Management of document filing Managing shared inboxes Knowledge Working knowledge of Microsoft packages or equivalent. Knowledge of NHS policy / procedures. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Head of Participation, Involvement and Experience #J-18808-Ljbffr
