Client Experience Coordinator

2 days ago

Ashford, United Kingdom The Accountancy Partnership Full time

OverviewDue to continued success, we are now seeking a resilient Client Experience Liaison to join the team.ResponsibilitiesManaging client feedback effectively to address concerns and improve service qualityConducting courtesy calls to maintain positive relationships with clients and gather valuable feedbackProcessing client survey forms to gather insights and identify areas for improvementAssisting with disengagements in a professional and empathetic manner to ensure a smooth transition for clientsCollaborating with team members to deliver exceptional service and exceed customer expectationsThis is a genuine opportunity to join a progressive company with long term prospects.About The Accountancy PartnershipThe Accountancy Partnership is a young, ambitious accounting and software firm with a difference. Our business model is to help small to medium sized businesses with their accounting and finances through the use of technology in a modern and simplified way. We offer a unique online service to clients who are based both in the UK and abroad.Since inception we have grown at a rate of between 50% to 150% year on year, acted on behalf of over 14,000 clients, developed a portfolio of over 8 websites and have created one of the most user friendly cloud accounting software systems on the market; www.pandle.com.Why you should work with usFull training and support will be providedThe chance to join a progressive and expanding firm, with clear career developmentA relaxed atmosphere and casual dress code, fostering a comfortable work environmentBond with your colleagues during quarterly team building eventsUnwind and stay active with access to our on-site gym and games roomFuel your productivity with complimentary lunches and smoothiesAdditional BenefitsAn extra day added to your holiday allowance each year you work with us, completely uncappedFree private mental health supportTake advantage of our cycle to work scheme for a healthier commuteAn extra day off on your birthday (if it falls on a weekday)Additional activities and events throughout the yearSeniority levelEntry levelEmployment typeFull-timeJob functionAdministrativeIndustriesAccounting #J-18808-Ljbffr

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