Director of Housing Resident Engagement and Services
15 hours ago
Description Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities We have a rich history of welcoming people from all over the world and are proud to be recognised as the UKs first Borough of Sanctuary for our work in championing the rights of refugees and migrants. Introduction This is a role with real scale complexity and opportunity. You will lead housing management services for over 19000 homes including council tenancies leasehold properties and supported housing. With a team of over 250 staff and a budget of 15m, you’ll be responsible for delivering high‑quality resident‑focused services that reflect our values and meet the needs of diverse communities. Whats the role As a key member of the directorate management team you’ll lead on resident engagement, complaints and service improvement playing a key role in preparing the service for inspection under the new Consumer Standards and the lifting of the regulatory notice issued in March 2024. You will need to be able to work across the whole housing system, engendering a collaborative approach and seeing the interdependencies between services. You’ll also oversee the transition of 1800 PFI properties ahead of contract expiry in 2027 acting as Senior Responsible Officer for this major change programme. Whats in it for you Excellent training and development opportunities plus a range of benefits including: Generous holiday allowanceLocal Government Pension schemeFlexible working and family friendly policiesSeason ticket and bicycle loansA range of staff discounts including local subsidised gym membershipsSupportive staff networks What were looking for You’ll bring deep housing systems expertise, a track record of leading change and a commitment to resident voice and service quality. You’ll be a visible collaborative leader who empowers others and builds trust across the organisation. You’ll also be comfortable working in a political environment advising elected members and representing the council externally. Location The job is primarily based in Laurence House, Catford London SE6 4RU but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis. Salary 113334 - 119346 per annum (DIR3) N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale) which is subject to evidential proof. Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme further details are available at Council has a dedicated employment support service Lewisham Works which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works please email JobsAndSkills@ an advisor will be in touch with you. Key Skills: Crisis Management, Marketing, Public Relations, Fundraising, Media Relations, Constant Contact, Strategic Planning, Social Media Management, Team Management, Public Speaking, Wordpress, Writing Skills Required Experience: Director Employment Type: Full‑Time Vacancy: 1 #J-18808-Ljbffr
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Director of Housing: Resident Engagement
14 hours ago
Greater London, United Kingdom Borough of Lewisham Full timeA local council in London is seeking a Director of Housing Management to lead services for over 19,000 homes. The role involves driving resident engagement, service quality, and managing complex changes within the housing system. The ideal candidate will have significant expertise in housing systems and experience advising elected members. With a commitment...
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Director of Housing Resident Engagement and Services
14 hours ago
City Of London, United Kingdom London Borough of Lewisham Full timeLewisham is a borough defined by its energy, diversity and ambition. We are proud of our values, our communities, and our commitment to delivering high-quality public services that make a real difference to people’s lives. Housing is central to that mission, and we are now looking for a new Director of Housing Resident Engagement and Services to lead one...
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London, United Kingdom Borough of Lewisham Full timeDescriptionDiscover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!We have a rich history of welcoming people from all over the world and are proud to be recognised as the UKs first Borough of Sanctuary for our work in championing the rights of refugees and migrants.IntroductionThis is a role with...
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Laurence House, Catford Road, London, SE RU, United Kingdom Borough of Lewisham Full time £113,334 - £119,346 per yearDescriptionDiscover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communitiesWe have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.IntroductionThis is a role with...
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Assistant Director – Housing Strategy
2 weeks ago
Greater London, United Kingdom Southern Housing Full timeA leading housing provider is seeking an Assistant Director to develop strategies and manage contracts aimed at improving services for residents at Triathlon Homes in London. The ideal candidate will have strong communication and project management skills, as well as experience in partnership working and an understanding of the legal context of housing. This...
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Resident Engagement Lead — Housing Transformation
19 hours ago
Greater London, United Kingdom Pertemps Full timeA forward-thinking local authority is seeking a Resident Engagement Manager to lead engagement activities across housing services. This full-time role involves driving the Resident Engagement Reset programme, overseeing projects, and enhancing resident involvement structures. The ideal candidate will be an influential communicator, experienced in housing or...
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Resident Engagement
12 hours ago
Greater London, United Kingdom Pertemps Full timeA leading housing provider is seeking a Resident Engagement Manager to enhance resident engagement and prepare for regulatory inspection. The role involves leading project management initiatives, improving service delivery, and managing a team of Engagement Officers. Ideal candidates will have a strong background in project and change management within...
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Resident Engagement Manager
18 hours ago
Greater London, United Kingdom Pertemps Full timeResident Engagement Manager Department: Housing | Reports to: Head of Resident Involvement & Participation | Line management: 3 x Engagement Officers (PO2) | Application deadline: Thursday 11th December 2025 | Start date: Ideally within the next 2 weeks. About the role A forward-thinking local authority is seeking an experienced Resident Engagement...
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Resident Care
2 weeks ago
Greater London, United Kingdom Gateway Housing Association Careers Full timeA leading housing association in Greater London is seeking a Scheme Coordinator for a 6-month fixed-term contract. The role involves delivering enhanced care services for older residents and coordinating support services. The ideal candidate will work closely with residents, their families, and external agencies to ensure a supportive and engaging living...
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Section 20 Compliance Lead
1 week ago
Greater London, United Kingdom London and Quadrant Housing Trust Full timeA leading housing association in Greater London is looking for a Service Charge Section 20 Specialist to lead the consultation processes under relevant legislation. You will be responsible for managing consultations, ensuring accuracy in documentation, and engaging with stakeholders and residents. The ideal candidate should have experience in Section 20...
