Head Waiter

Join to apply for the Head Waiter role at The DorchesterJob OverviewJoin us as a Head Waiter at The Grill at The Dorchester, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.We care about your career and are proud to have the absolute best people in the industry. When you join us as a Head Waiter at The Grill at The Dorchester, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award‑winning learning academy to achieve the highest standards in craft, service, and leadership.What You’ll DoDeliver the ultimate 5‑star experience, ensuring all guest needs are fulfilled during their day – running a station, greeting guests, sharing menu knowledge, and assisting management with order taking and billing.Handle special requests such as dietary requirements and special occasions, often fulfilling these needs in collaboration with senior staff.The items shared above are the essence of a day in the life of a Head Waiter; we’ll also provide you with specifics on how we care for our hotel.Operational HoursShift‑based schedule with hours that may change; the hotel operates breakfast, lunch, and dinner.What You’ll BringEssential Skills and ExperienceCustomer Service Skills: Friendly, polite, and welcoming to all guests.Teamwork: Collaborate closely with other waiters and kitchen staff, communicating clearly.Attention to Detail: Ensure orders are correct and service runs smoothly, noticing small details such as an empty glass.Time Management: Serve customers promptly and manage multiple requests efficiently without becoming flustered.Basic Food & Drink Knowledge: Know the menu well, including ingredients and allergy information.Professional Appearance: Neat, presentable, and adhere to the uniform and dress code.Preferred SkillsPrevious Experience as a Head Waiter or Senior Waiter.Knowledge of Fine Dining Service, including luxury service and wine service; training will be provided if necessary.Problem Solving: Handle complaints or issues quickly, staying calm and finding solutions.What You’ll GetComplimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.Discounts: 50% off food and beverages at selected Dorchester Collection bars and restaurants, plus discounts at various shops.Employee Perks: Enrol from day one into the Aviva Private Pension scheme (8% contribution), seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.Training and Development: Advance your career with apprenticeships from Level 2 to Hospitality Degree Level 5 with national providers.Social Events: Participate in social events including summer parties, winter balls, pub quizzes, and milestone celebrations.Referral Bonus: Earn a £1,000 bonus for each successful referral.Well‑being Support: Immediate access to well‑being advice.Diversity and InclusionWe celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need any support during the recruitment process (e.g., adjustments to how you apply, alternative formats of information, or changes to the assessment process), please contact the People & Culture team at 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com.Job DetailsSeniority level: Entry levelEmployment type: Full‑timeJob function: Management and ManufacturingIndustries: Hospitality #J-18808-Ljbffr