Repair Improvement Manager

1 week ago

Oldbury, United Kingdom Automobile Association Full time

Drive innovation. Lead transformation. Deliver excellence. We’re seeking a dynamic and technically skilled Repair Improvement Manager to spearhead repair improvement initiatives for Jaguar Land Rover vehicles across The AA’s roadside operations. This is a high-impact role at the intersection of engineering, operations, and customer service—perfect for someone who thrives on solving complex technical challenges and leading teams to success.Your MissionMaximise roadside repair rates by identifying and implementing strategic technical solutions. You’ll collaborate closely with JLR’s dedicated roadside technicians, and internal operational teams to ensure repair initiatives are successfully rolled out, monitored, and continuously improved.What will I be doing?Lead and manage the JLR Technical Helpdesk to ensure consistent deliveryAnalyse non-repair trends and work with JLR TLE to unlock missed roadside repair opportunitiesIdentify and implement diagnostic and repair solutions for JLR roadside incidentsEnsure contractual KPIs related to repair rates are consistently metForecast the impact of emerging vehicle technologies on roadside repairabilityDeliver regular technical analysis and commentary to JLR TLE, CPM, and AA leadershipDevelop and distribute technical information to enhance repair capabilities across dedicated technicians and patrol teamsAct as Line Manager for the JLR THD teamWhat do I need?Experience & Expertise:Deep knowledge of roadside services and vehicle manufacturer processesProven technical experience in the automotive industryStrong understanding of roadside repair methodologyBusiness-to-business account management exposureDemonstrated leadership and team management experienceAnalytical mindset with the ability to interpret data and identify trendsTechnical qualifications or hands‑on experience in a technical field preferredExperience in dedicated services environmentsPersonal Attributes:Exceptional communication and interpersonal skillsHigh attention to detail and accuracyStrong influencing and stakeholder engagement abilitiesExcellent planning, prioritisation, and problem-solving skillsSelf‑starter with a collaborative spiritAdditional informationWhy Join Us?This is your opportunity to play a pivotal role in shaping the future of roadside repair for one of the world’s most prestigious automotive brands. You’ll be part of a forward‑thinking team, driving innovation and delivering tangible results that improve customer outcomes and operational performance. #J-18808-Ljbffr

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