Operations Support Manager
2 weeks ago
These are exciting times for Cambridge University Press & Assessment as we look to modernise our systems and strive to find creative and innovative ways to improve our products and services to customers. To enable us to meet the ever-increasing demand for our services, we are seeking to appoint an experienced, enthusiastic and dynamic Operations Support Manager, who will thrive in this changing environment and is motivated by delivering excellent customer service. This role, within the Cambridge English Qualifications team, encompasses a range of tasks and responsibilities, where you will: Responsibilities Lead and support team operations by supervising system use, guiding direct reports, and ensuring accurate, timely completion of business‑critical processes. Lead direct reports through a thorough bi‑annual documentation review, where comprehensive and compliant Process Flows and Work Instructions are created, reviewed, updated and signed off. Assist Senior Operations Administrators in managing their teams and workflows effectively. Plan and review key activities including peak periods, bespoke sessions, and strategic projects, while identifying and mitigating risks and issues. Drive continuous improvement by reviewing documentation, enhancing processes, and collaborating with colleagues to implement effective changes. Foster team engagement through regular performance and wellbeing conversations, and by building and maintaining constructive relationships with internal teams and key external stakeholders, ensuring shared understanding of customer needs. We are looking for a highly motivated, innovative and encouraging manager to join our team and help ensure our exam services are delivered on time and to a high standard. You will be an instinctive collaborator, consistently demonstrate a high attention to detail and be able to work effectively under pressure and to demanding deadlines. You will have a passion for helping others to realise their potential, through empowerment, recognition of progress and mutual respect. In addition, you will have a keen interest in process revision and improvement and be driven to become an expert of the processes you manage. Benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world‑class, flexible rewards package, featuring family‑friendly and planet‑friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 × annual salary Green travel schemes #J-18808-Ljbffr
-
Study Support Service Senior Manager
5 days ago
Hartford, United Kingdom Norfolk and Norwich University Hospital NHS Foundation Trust Full timeJob Overview As part of a highly collaborative national leadership community, you will work with colleagues across regions to strengthen the consistency, quality, and efficiency of research delivery. Locally, you will lead a supportive and ambitious team that values collaboration, creativity, and problem solving. We are committed to building strong...
-
High-Impact Store Manager
5 days ago
Hartford, United Kingdom Iceland Foods Full timeA family-oriented Retailer in the UK is seeking a dedicated Store Manager to run a store and lead a team. The role involves managing operations, driving sales, and ensuring high operational standards. The ideal candidate will foster a positive team environment, embody company values, and have experience in high-volume operations. This position offers a...
-
Operations & Process Improvement Lead
2 weeks ago
Hartford, United Kingdom Cambridge University Press & Assessment Full timeA leading educational publisher in the United Kingdom is seeking an experienced Operations Support Manager to lead team operations and improve service delivery. The successful candidate will ensure business-critical processes are completed on time while fostering collaboration and continuous improvement. With a strong focus on customer service, this role...
-
Software Support Analyst
2 weeks ago
Hartford, United Kingdom TELCOR Full timeBeing a certified Great Place to Work ® means TELCOR invests in our people and we have a thriving culture. Our customers receive consistent service and support from teams happy to come to work every day and are engaged in their success. If this sounds like the right place for you, we encourage you to apply. Candidates needing accommodations or assistance to...
-
Operations Team Leader
3 days ago
Hartford, United Kingdom Smiths News Full timeAs Operations Team Leader, you'll be behind the success of our warehouse operations. Overseeing a dedicated team, you'll make sure everything runs smoothly, safely and efficiently. You'll be the person we look to for keeping the team motivated, organised, and performing at their best through training sessions, monitoring attendance/performance and more....
-
Warehouse Operations Leader
3 days ago
Hartford, United Kingdom Smiths News Full timeA leading UK wholesaler is seeking an Operations Team Leader in Hartford to support warehouse operations and manage a dedicated team. This role involves overseeing daily tasks, motivating employees, and ensuring a smooth workflow in a fast-paced setting. The ideal candidate will have strong communication and planning skills, and experience in a similar...
-
Contracts Manager
5 days ago
Hartford, United Kingdom ARC Group Worldwide Full timeOur client, a respected commercial build main contractor with a strong presence across Cambridge and the wider region, is seeking an experienced Contracts Manager to join their senior team. This is a key leadership role for someone who can confidently oversee multiple projects, drive programme performance, and maintain strong client relationships., As...
-
Careers Divisional Support Officer
2 weeks ago
Hartford, United Kingdom Cambridge University Press & Assessment Full timeThe key word in the title is ‘support’ as you will be supporting the divisional senior leadership team so they can focus on leading the division effectively, and around 400 people in the International & UK Operations division to minimise distractions from processing multiple overlapping exam series. As part of the Professional Support Unit, you are...
-
Deputy Manager
2 weeks ago
Hartford, United Kingdom Iceland Foods Full timeWe understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business. As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store. Responsibilities Maximise...
-
Careers Application Support Analyst
2 weeks ago
Hartford, United Kingdom Cambridge University Press & Assessment Full timeThe Application Support Analyst role sits within the Education Exam Solutions function of the Exam Technology Organisation (ETO). Working in collaboration with colleagues, you will provide operational support of examination processing applications, ensuring the normal operation of key services on behalf of ETO and the Business. As an Application Support...