Commercial Print Engineer

EMEA Talent Acquisition Manager at Canon Location: Canon EMEA, Nottinghamshire, England, United Kingdom Job Description In this role you will be carrying out installation, service and repairs on a range of Canon Commercial Print Ink Jet Printers, as well as pre and post finishing equipment. Ensuring adherence to standard call procedures and maintaining quality standards. Achieving a high first-time fix rate and minimum return rates, focused on customer satisfaction and retention by delivering an exceptional service experience. The work is varied and so if you enjoy working in a fast-paced environment, being part of a team and have accurate and excellent time management skills, then this is a great opportunity to develop your career. Responsibilities Providing service in first-line troubleshooting (root cause of problems) on Commercial Print ink jet devices, working to strict service level agreements. Achieving a high first-time fix rate and minimizing recalls with the most cost-effective use of labour time and parts. Communicating effectively to Canon’s customers and across internal Canon departments. Contributing to the ongoing development of the team and overall service performance, including assisting/ coaching/ mentoring Service Engineers when required. Ensuring all post-sale field service requirements are met, and providing technical escalation support for colleagues when needed. Recording all activities correctly in line with company guidelines. Optimizing the customer stock inventory and rotation, balancing against return-to-fit visits when applicable. Providing customer product instruction and training. Advising customers when chargeable work is required and seeking required authorization prior to undertaking such work. Identifying opportunities to improve maintenance and repair practices, including modifications in the machine. Signaling commercial opportunities to the Sales and Marketing department, preferably via laptop functionality. Complying fully with company policies and Health & Safety Guidelines, including product safety checks. Pursuing further training for self development and skill enhancement. Maintaining a focus on superior customer service and continuous business performance improvement. Supporting colleagues as a team player while also being able to work independently without daily guidance. Remaining calm under pressure and prioritising tasks and activities effectively. Holding an NVQ or equivalent in an electrical and/or mechanical discipline. Being a highly organised, proactive, and problem-solving Service Engineer in a production/commercial environment with relevant IT experience. Understanding and applying health and safety guidelines. Working a shift rotation. Holding a full UK driving licence. Qualifications Drive for results Focus on the Customer Take ownership and accountability Act as a team player Shows courage and conviction People oriented Caring for self and others Salary: £33,089 + Shift Location: South Yorkshire/Nottinghamshire About Us At Canon, we’ve been inspiring people to capture and share their world for over 85 years. As a global leader in imaging and innovation, we’re driven by bold ideas, collaboration, and a commitment to making a positive impact. We’re proud of our diverse, inclusive culture and our philosophy of Kyosei – living and working together for the common good. We welcome applicants from all communities and backgrounds. Why Join Us? Be part of a diverse, energetic team at the Stockley Head Office. Enjoy hybrid working (3 days in office, 2 from home). Benefit from flexible hours, professional development, and a wide range of perks. Minimum 25 days of personal holiday per year with up to 5 days of available holiday purchase. Access a competitive salary, benefits, a generous pension scheme and up to 38% discount on Canon products. Be part of a company that values sustainability, inclusion, and your personal growth. Great transport links – Elizabeth Line and Stockley Park low-cost Shuttle Bus and free parking on site. If you are ready to make an impact – we’d love to hear from you. #J-18808-Ljbffr