Automotive Technical Helpdesk Agent

Join to apply for the Automotive Technical Helpdesk Agent role at MSX International3 weeks ago Be among the first 25 applicantsJoin to apply for the Automotive Technical Helpdesk Agent role at MSX InternationalGet AI-powered advice on this job and more exclusive features.Direct message the job poster from MSX InternationalCompany DescriptionMSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.Job DescriptionAs an Automotive Technical Support Agent, you will be the key contact between dealers and the manufacturer in case of product-related errors and in contributing to find the solution.Our client is one of the major European origin car manufacturers. You will support authorized repairers (both in written and verbal form) in diagnosing and repairing vehicles using the manufacturer’s systems and database.We are looking for automotive technical experts with good customer service and communication skills.In your role as technical support agent for BMW, you will provide expert assistance in the diagnosis of complex technical issues and support the dealer network with quick resolution for technical product issues, including electric vehicles. You will work closely with the technicians of the respective workshops and dealerships and support with repair instructions via specified communication channels including the ticketing system, remote diagnosis and programming. With your practical workshop experience, you will not only support the development of solutions for the entire product range, but also act as an interface between the manufacturer and the dealers.Provide expert guidance to authorized repairers on diagnostics and repairs (written & verbal) using OEM systems and databasesResolve technical inquiries, including electric vehicle-related topics, via the Tsara ticketing systemOffer remote diagnostics and programming assistanceAct as a bridge between manufacturer engineering and dealer operationsContribute to solution development across the full vehicle portfolioCollaborate with a diverse, experienced teamMSX will secure for you an extensive onboarding program that will allow you to achieve the required qualifications to perform on the job in line with the high standards of the OEM.Regular training and access to global career opportunities/career progression.A professional but relaxed working environment, as part of a welcoming and diverse team.Working pattern and location40 hours per weekIndefinite contractMonday – FridayWorking in rotational shifts: (7:30-16:00, 8:30-17:00, 9:30-18:00)Hybrid work (2 office days weekly)QualificationsProven automotive experience, ideally in a dealership, workshop or at a manufacturer(Aftersales retail experience is an advantage)Electric vehicle / high voltage certificate is highly desirableBMW brand experience is a plusExperience with a high-performing, collaborative, constructive peer group is a plusExcellent verbal and written communication skills with high attention to detailAbility to work on your own initiative with attention to detail with flexible and proactive personalityPersonal qualities of integrity, credibility with high-level organizational and time management skillsStrong business acumen and customer focusSeniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionEngineering and Customer ServiceIndustriesMotor Vehicle ManufacturingReferrals increase your chances of interviewing at MSX International by 2xSign in to set job alerts for “Automotive Specialist” roles.Doncaster, England, United Kingdom 1 week agoSouth Yorkshire, England, United Kingdom 1 week agoChesterfield, England, United Kingdom 1 week agoChesterfield, England, United Kingdom 2 weeks agoVehicle Photographer & Quality Control SpecialistWakefield, England, United Kingdom 2 weeks agoChesterfield, England, United Kingdom 1 week agoWakefield, England, United Kingdom 1 month agoGoole, England, United Kingdom 2 weeks agoWest Drayton, England, United Kingdom 1 week agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr