Support Officer

Job title: Support OfficerLocation: Bramlings House, NewburySalary: £25,526.00 - £26,869.00 per annumWorking hours: 35 hours per week across Mon-FriContract: PermanentDBS Level: EnhancedFull UK driving licence and own car essential About A2DominionWe are a UK housing association committed to a new vision – providing homespeople love to live in. With over 38,000 homes in management across London andsouthern England, we provide a wide range of homes for social, affordable, andprivate rent, specialist services, as well ashomesfor sale and shared ownership. Role Overview To deliver high quality person-centred support to customers living in supportedaccommodation service in accordance with the Person Centred principles, enabling clients to sustain their tenancies by promoting independence, freedomand choice. Key Responsibilities: Assess referrals and engage with prospective clients using a person-centeredapproach. Key to this role will be liaising with health professionals, other agenciesand colleagues as appropriate. Ensure that prospective and current clients are fully aware of the supportavailable, their financial obligations, rights and responsibilities under theirtenancy/occupation arrangements and all related procedures. Agree and review client Independent Living Plans and Risk Assessments on a regular basis, deliver contracted hours of support to achieve the requiredoutcomes. Flexibly deliver the support identified in an Independent Living Plan throughregular person-centered contact as appropriate, taking follow up action andcoordinating wraparound support if required from other agencies (for exampleAdult Social Care, Criminal Justice, Health services) and internal departments. Forge and maintain links with partner agencies and other key stakeholders asappropriate to ensure that good communication and co-operation is maintained. Report any concerns relating to safeguarding of vulnerable people using thecorrect procedures, attending case conferences and other meetings as required. Ensure that all relevant documentation and records are completed and submittedin an accurate and timely manner. Actively contribute to the collection of data to be used in statutory returns. Handle complaints and representations in accordance with A2Dominion’s policyand undertake any necessary investigations. More about you: A working knowledge and understanding of how to support people in achievingand maintaining independence Housing or Support related qualification desirable but not essential Experience of providing support to diverse client groups Experience of working with clients experiencing substance misuse and mentalhealth. Educated to GCSE level or equivalent in Maths and English (Grades A*- C) Ability to work under own initiative Ability to network and build strong relationships with partner agencies,community and key stakeholders. Organisational skills, including time management and ability to meet targets Ability to use IT packages and management information systems. Ability to deal with distressed and aggressive clients. Driving Licence and use of own transport Why A2Dominion? As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days’ holiday (Plus Bank Holidays) Up to 8% contributory pension In addition, all permanent and fixed-term employees receive a generous annualallowance of up to £300 to use towards health and lifestyle benefits for bothyou and your family. Diversity & Inclusion We’re proud to be a Disability Confident Employer and welcome applications frompeople of all backgrounds. Our recruitment process is inclusive and accessible,and we guarantee an interview to disabled applicants who meet the minimumcriteria. Reasonable adjustments are available throughout the process - justcontact our Resourcing Team at resourcing@a2dominion.co.uk We know some people hesitate to apply if they don’t meet every requirement. Ifthat’s you, we encourage you to apply if your skills and experience align –please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make alasting difference in the lives of our customers. This Vacancy is being managed by Hollie Furness – Hollie.Furness@a2dominion.co.uk Closing date for this role is 19 December 2025, we reserve the right to close this role upon appointment of a successful candidate #J-18808-Ljbffr