Front Desk Supervisor

2 weeks ago

Exeter, United Kingdom RiverWoods Retirement Community - Exeter, New Hampshire CCRC Full time
Overview

RiverWoods is currently seeking a Full Time Front Desk Supervisor. The primary role of the Front Desk Supervisor is to oversee the daily operations of the three front desks, supervise projects as assigned, work weekly scheduled hours on the front desk, intentional excellent customer service and clerical and administrative support for the overall program of administrative services.

At RiverWoods, you can expect to find a fun, energetic and friendly team of people who enjoy working together and creating excellence for our residents. Our staff, residents and trustees are partners in open communication in the development of our organization. We are a nationally recognized Fit Friendly company and a non-smoking campus. RiverWoods offers many programs that support employees' personal and professional development as well as internal career growth opportunities.

Benefits:
  • Competitive Pay
  • Medical and Dental Insurance, within 30 days of starting employment
  • 403(b) Retirement plan with a company match
  • Earned Time off, start at 15 days
  • 6 Paid Holidays, 4 Personal Days
  • Wellness Programs
  • Get paid daily We've partnered with DailyPay, so you can work today and get paid tomorrow.
  • On-site fitness opportunities
  • Employee meal program
  • Education assistance
Responsibilities
  • Provides quality customer service with a positive attitude and commitment to teamwork while meeting the needs of residents, staff and visitors. Supports all aspects of the RiverWoods community.
  • Create work schedule for the three front desks, review ADP against schedule and approve. Responsible for all revisions to the schedule.
  • Be involved in the work schedule at the front desk for unexpected call outs, vacation coverage and assist all desks as needed.
  • Responsible for part-time and full-time front desk staff performance evaluations as assigned.
  • Streamline business processes for all front desks and identify options for sharing the administrative load amongst the three front desks.
  • Responsible for training new front desk staff and ongoing training of existing staff.
  • Oversee the daily census reports, guest room and postage billing, and the auto attendant at all three campuses.
  • Oversee leasing statements for RiverWoods Exeter postage and copy machines.
  • Oversee employee billing for FedEx and approve as required.
  • Conduct monthly front desk meetings preparing and developing the agenda.
  • Create and/or update front desk manuals and Connections binders, Resident Handbook, RWE telephone directory.
  • Completion of assigned projects in a timely manner.
  • Approval of all supply orders for all three front desks.
  • Responsible for the general organization, upkeep and support of the front desks and entire administrative area.
  • Maintain a high degree of confidentiality when communicating with residents, guests and staff.
  • Possess through knowledge of emergency procedures and facility emergency and paging systems.
  • Work independently, efficiently, confidently and enthusiastically under busy conditions with a high degree of interruption.

This position is responsible for supervising the part-time, full-time and per diem front desk staff at all campuses carrying out supervisory responsibility in accordance with business policies and applicable laws. Responsibilities include:

  • Interviewing, hiring, and training new employees
  • Assigning and directing work
  • Appraising performance
  • Rewarding and disciplining employees
  • Addressing complaints and resolving problems
Qualifications
  • High School Diploma or equivalent plus continued education courses in business administration or secretarial science preferred.
  • Minimum of 3 years equivalent experience preferred.
  • New Hampshire Notary preferred but not required.

For assistance with your application call 603.658.1541 or email bbaade@trwg.org directly.

RiverWoods Group: Northern New England’s Largest Family of CCRCs

Three Communities, One Philosophy: Providing Community and Peace of Mind

Since 1994, every day we honor our founding premise: we are here to make things better. Everyone who works here, who serves on our board, who comes to live at one of our communities is connected to this concept. We are about making things better for people, every day. We believe that growing older should enhance, not diminish, the opportunity for a productive and rewarding life.

Each member of our team plays a critical role in achieving our mission: to create community and provide peace of mind to our residents. At RiverWoods, you will have the opportunity to work in a bright, attractive and vibrant community and enjoy a thriving long-term career.

If you’re looking for work that has meaning, purpose, and a future – then RiverWoods is for you.

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