Senior Administrator

3 days ago

Oldham, United Kingdom Inside Housing Management Full time

About the role The Guinness Partnership has an exciting opportunity for a Senior Administrator to join our team in Oldham on a full‑time, permanent basis. We currently operate a hybrid working style, where you will spend 3 days per week working in the Oldham office and the other 2 days working from home. As a Senior Administrator, you will support Contract Officers and your manager in delivering compliance, managing CRM tasks and handling no access caseloads all while providing a friendly and professional service to our customers. You will be responsible for ensuring compliance information and reports are up to date and accurate, budgets are on track and customer queries are answered quickly. Reporting to the Contract Manager, you will be responsible for: Monitoring the performance of contracts and/or suppliers ensuring quality and value for money. Monitor standards of administration and make recommendations for improvements. Escalate data quality issues promptly and proportionately so that actions can be taken to manage risks to statutory compliance. Take responsibility for providing a comprehensive administration service to the team including managing the no access cases and liaising with the tenancy enforcement team. Develop, maintain and monitor systems, registers, records and databases for the efficient inputting, storage and retrieval of data for generating reports. Encourage the efficient flow of communication with other offices, departments, external customers and suppliers. Produce accurate documentation/presentation materials through the typing of letters, reports and minutes. What we’re looking for We are a customer‑focused organisation and we know that how we do things is just as important as what we do. You will not only be an experienced Senior Administrator, but you will also have great customer service skills and a willingness to go the extra mile to get the job done. You will also be able to demonstrate: Essential Experience of working to deadlines and targets. Customer service experience. Good attention to detail. Ability to organise workload effectively and work methodically on own initiative. Good oral and written communications. Excellent knowledge of Microsoft Office. Technically proficient in Microsoft Excel & Word. Demonstrates the Guinness Behaviours. Essential Qualifications Qualified to Level 4 in English & Maths (or equivalent). If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the role profile. Interview dates - Tuesday 16th and Wednesday 17th December at Bower House, Oldham, OL97LH #J-18808-Ljbffr

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