Patient Navigator

Join Our Team as a Receptionist (Patient Navigator) at Rosedean House Surgery

Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, we’d love to hear from you

Rosedean House Surgery is seeking a Receptionist (Patient Navigator) to join out team. Exact working hours and shifts will be discussed and agreed with the successful candidate. In this essential role, you’ll ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way.

What We’re Looking For

A confident communicator with a friendly, patient, and professional attitude.
Someone who can handle a fast-paced, demanding environment with ease.
Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.

Key Responsibilities

* Welcoming patients and visitors, managing check-ins, and providing appointment information.

* Answering phone calls and handling patient inquiries with empathy and professionalism.

* Scheduling and managing appointments using our system.

* Processing prescription requests from patients and pharmacies.

* Handling patient queries in person, over the phone, and via email.

* Managing incoming and outgoing correspondence, including emails and letters, with accuracy.

* Keeping the reception area tidy and ensuring smooth handovers for colleagues.

* Completing administrative tasks such as patient registrations and updates.

What You’ll Bring

Excellent communication and interpersonal skills.
Strong organizational and time-management abilities.
Attention to detail and a high level of accuracy in handling patient information.
Confidence in using IT systems and basic office software.
Prior experience in a healthcare or administrative role is desirable but not essential.

About us

Rosedean House Surgery is a well-established GP practice based in the heart of Liskeard, Cornwall. The building has served the local community since 1874 and is now home to a dedicated team, providing care to approximately 10,000 registered patients. We’re proud to continue a long tradition of healthcare in the area, offering high-quality, patient-centred services in a friendly and collaborative environment.

If you’re ready to take on a rewarding role where your skills will make a real difference, we’d love to hear from you. Apply now and become an integral part of our team

Location: 8 Dean St, Liskeard PL14 4AQ

System used: EMIS

Why join us?

Our Benefits;

* NHS Pension with 20.6% Employer Contribution

* 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time)

* Extra day of leave per year for work anniversary

* Enhanced Maternity, Maternity/Paternity Support, Adoption pay

* Family friendly employment policies

* Continued personal and professional development

* Participation in OMG’s refer a friend scheme

* Internal wellbeing support through OMGs Wellbeing Advisors

* Employee Assistance Program run by awarding winning Health Assured

* Eye care scheme – free eye test plus a contribution towards glasses

* Cycle to work scheme

* Access to NHS Discounts

Who we are

At OneMedical Group, we believe there’s a better way to care for communities.

Founded in 2004 as a family-run organisation, our purpose is powerful: to provide a healthier future for all. Guided by our core values; People First, Working Together and a Healthier Future, we are committed to delivering healthcare differently, with compassion, innovation, and a deep-rooted dedication to reducing health inequalities.

We have two different arms within our organisation OneMedical Property (Healthcare Property Developer) and OneMedicare (NHS Care Delivery), with all teams united by our shared purpose and collaborative spirit. We value the diversity of skills and perspectives within our organisation, knowing that it’s through learning from one another and working together that we can truly make a difference.

We are committed to NHS principles and we are focused on services that individuals and communities trust to help them live healthier lives, improve their quality of life and achieve better health outcomes