Applications Services Delivery Manager

2 weeks ago

Reading, United Kingdom MB Group Management Ltd Full time

Interim Application Services Delivery Manager

Location: Berkshire/Hybrid

Rate: £450 – £650 per day (Inside IR35) Negotiable
Contract: Interim – 3 months (with potential extension)
Start Date: ASAP
Sector: Local Government
Service: Digital, Data and Technology (DDaT)

About the Role

We’re seeking an experienced Interim Application Services Delivery Manager to provide leadership and direction across the Council’s application estate during a period of transformation.

You’ll oversee a team of application specialists and external partners, ensuring delivery of key upgrades, integrations, and service improvements that underpin essential Council operations. This is a hands-on leadership role — ideal for a results-driven professional who thrives on managing complex systems, driving efficiency, and ensuring technology enables organisational change.

Key Responsibilities

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Lead and coordinate the management, development, and optimisation of the Council’s business application portfolio.

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Provide technical oversight for major system implementations, upgrades, and integrations.

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Manage supplier relationships and procurement activities, ensuring compliance with Council processes and value for money.

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Work closely with project delivery and data teams to ensure interoperability, data integrity, and security compliance.

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Maintain application roadmaps, budgets, and resource plans aligned to the Council’s Digital and Technology Strategy.

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Coach, motivate, and manage a team of technical specialists to deliver service excellence.

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Act as the principal technical lead, ensuring robust governance and documentation throughout the application lifecycle.

About You

You’re a seasoned interim IT leader with a strong background in application service delivery, technical project management, and public sector operations. You’re comfortable operating at both strategic and hands-on levels, managing multi-disciplinary teams and navigating complex stakeholder landscapes.

You’ll bring:

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Extensive experience managing enterprise applications across local government or similar complex organisations.

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Proven leadership of technical teams delivering service and system improvements.

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Solid knowledge of ITIL or similar service management frameworks.

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Experience managing budgets, suppliers, and contracts in compliance-heavy environments.

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Strong understanding of integration technologies, data migration, and SaaS/cloud-based applications.

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Excellent stakeholder management and communication skills.

Desirable:

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Knowledge of low-code platforms, automation tools (e.g., PowerApps, RPA), and data integration.

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Experience with CRM, ERP, or major Local Government applications

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