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Help Desk Technician

2 weeks ago

Stockport, United Kingdom OSCAR ASSOCIATES (UK) LIMITED Full time

We are looking for a Help Desk Technician with 2+ years of experience to join our Stockport team. The role is a 3‑month contract starting in January, with 5 days onsite and the possibility of extension. Key Responsibilities Act as the first point of contact for IT support queries via phone, email, and ticketing system Log, prioritise, and manage incidents and service requests in line with SLAs Diagnose and resolve common hardware, software, and network issues Support users with Windows OS, Microsoft 365, and standard business applications Perform basic user administration (password resets, account unlocks, permissions) Escalate complex issues Provide excellent customer service What We Are Looking For Experience in a first line / help desk / service desk role (2+ years) Strong working knowledge of Windows 10/11 and Microsoft 365 Experience using ITSM / ticketing systems Ability to work independently and manage multiple tickets effectively If this sounds like a good match for you, apply now #J-18808-Ljbffr