Senior Consultant

1 week ago


Peacehaven, United Kingdom Lockton Companies Full time

The purpose of this role is to provide service delivery to a range of clients across the People Solutions practice with a focus on medium – larger accounts. This role has a focus on effectively and proactively delivering to clients, managing workload effectively, being a role model to the wider team and developing other members of the team to add value – this includes making connections externally and across the business whilst accessing resources to solve problems. CLIENT FOCUS/MANAGEMENT Lead medium and larger accounts, build & foster client relationships and manage the service delivery to other clients including the client relationship and deliverables/materials across the range of global benefit propositions and services. Understand the “why” (the reason) for the work being needed and delivered to a client and have multiple “tools” available to solve client issues. Actively manage the client portfolio including evidence of client management planning. Collaborate with client team members in directing, addressing, and resolving client queries issues about global benefit issues. CLIENT DELIVERY Consider and deliver idea suggestions and/or updates to clients. Use and interpret client data to tell a story for a client. Able to effectively communicate complex and technical issues to clients and colleagues. Managing client expectations on delivery/what can be achieved. Implement best practices across the team and implement/embed processes where appropriate. Accountable for monitoring the scope, budget, and other metrics through effective project tracking. Accountable for the client team adherence with any Lockton processes to ensure compliance and risk management of delivery e.g. data protection process, maintaining audit trails. MAKING EFFECTIVE CONNECTIONS Develop networks with the Lockton Global Partner offices, peers and other business service groups (IT, Office Services, Information Processing, Accounting, local offices, etc.) to progress various tasks using a partnership approach that facilitates high-quality results and process workflow. Proactively consult with local Lockton Global offices and partners as needed to resolve any issues. NEW BUSINESS Actively seek and support new business opportunities including RFP responses. Ownership for pricing and scoping of small and mid‑sized projects. Take latest ideas and complete the required contracting/Statement of Works or equivalent to have agreement on the scope and fees. Ensure that the client database holds up to date / relevant information for all designated clients. MANAGING SELF & DEVELOPMENT Awareness of multiple propositions and solutions available and how to apply/combine them to client need. Candidate Profile Desired skills & knowledge: Strong experience in a role which reflects the skills and client management experience which will be transferred to the world of Global Benefits Excellent communication skills – both written and verbal Proactive and commercial approach to clients People or team management (where applicable) Have completed training courses/qualifications in core areas such as insurance, international benefits (IEBA), HR or another related discipline Further experience, skills, or knowledge Fluency or professional proficiency in a foreign language is often helpful Any other professional qualifications or training are also an advantage Experience working or living abroad is helpful although not required. About The Position Location: Flexible UK location – London, Bristol, Manchester, or Edinburgh #J-18808-Ljbffr



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