Event Operations Manager

Location: UK, London, Onsite, EUROPE

Company: BCD

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

Role Overview:

We are looking for a London based outgoing Regional Operations Manager to join our dynamic team and work alongside our client, Apple In this client-facing role, you will act as the direct manager of a team of event planning professionals. You will collaborate with direct reports, colleagues, and clients to ensure our account team is exceeding expectations in operational excellence. This is a very high touch role which demands precision whilst being comfortable with ambiguity. You'll be the leader every person hopes to have by mentoring and supporting your team, and the leader every client wants to work with.

As a Regional Operations Manager, you will:

• Business Owner for Region, Regional Resources, Regional SOPs, and SLAs
• Lead Regional Operations - Innovate and lead operational efficiencies and strategies for the team
• Own Regional Partnerships with Preferred Partners and Travel Partners
• Collaborate with Training team for Training and Development of direct reports
• Manage Recruitment and Onboarding Process
• Oversee all elements of Team Management, Morale, and Administration
• Facilitate Meetings & Program Management including meeting assignments, budget review, and forecasting for events
• Be the face of the department in the region, connect regularly with business units to provide updates and education
• Align with Apple leadership and BCD Leadership regularly to drive strategy
• Support interdepartmental projects and initiatives
• Lead a team, including virtual people management
• Build relationships and collaborate, communicating at all levels, with people from different backgrounds
• Anticipate challenges and be a creative problem solver
• Work in a high touch, fast-paced environment
• Interpret data and provide recommendations for service improvement
• Collaborate on work tasks

You might also have:

• Experience with Apple suite of applications and products
• Knowledge of Cvent and/or Evedpay, or an acumen for new technology
• Proven experience in leading global event strategies
• A degree in Hospitality or related program

You should know:

• This is a hybrid role that requires a minimum of 2 days in our Apple Client office in London.
• Our standard working hours are 9:00 – 17:30 with an hour break
• You must have the right to work in the UK
• You must have the ability and willingness to travel in the UK and Overseas

How to apply:

Click apply now to be considered

THE PERKS

Flexible Working: We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow: Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice: We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered, and respected.

Make your move: The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there's always room to move.

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities, and a successful employee recognition program.

We're positive. You'll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.