Team Leader

Role - Team LeaderLocation -BristolWe have an exciting opportunity for a Team Leader to join our sparkling Bristol team Reporting to the Business Manager, you will support in aspects of counter management. A Trinny London Artist is the true heart of where all the magic happens, on our counters. Based on the counter, you are responsible for encompassing our mission of giving our customers the tools to be their best every day using our stackable, portable, curated makeup range and our award-winning skincare. You do this by combining your expert artistry skills with exceptional product knowledge and a passion for building lasting emotional connections. You believe in the product being accessible to everybody and you can adapt your style to suit the needs of your customer.Welcome to Trinny LondonHere at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.The RoleYour key responsibilities are:Conduct all types of services such as pre-booked appointments and walk-ups, ensuring that you deliver the Trinny London Match2Me experience to allDelivering impeccable customer service, sharing your knowledge with each customerEmbody Trinny London’s brand and style and priding yourself on knowing that your customers are returning back to youAbility to work in a fast-paced environment to achieve and exceed KPIs. Feed on the buzz of achieving your goals and being the best you can beWorking with our education and training team to continually offer best-in-class makeup advice and servicesStaying up to date with the latest skincare and makeup trends, improve your product knowledge and elevating your artistryDriving sales in order to reach daily and monthly sales targetsAssist your Business Manager with:Planning events to increase sales and footfallCompleting and distributing rotas via our HR system and rota systemMotivating and inspiring the team to improve their artistry & product knowledgeThe essential skills and experience required to succeed in this role are:Experience in a retail makeup artist position, ideally within the luxury sectorPassionate for makeup and skincareExperience with customer relationship management and data capture targetsAdaptable and confident with an ever-changing, fast-paced and high-pressured environmentPositive and can-do attitudeStrong communication and mathematical skillsComfortable and motivated by working towards and exceeding targets and KPIsOrganised, punctual and flexible to work retail hours, including bank holidays and weekendsPersonable with a customer-centric mindsetWe always love to hear from anybody interested in the Trinny London team Although we are looking for the essential skills listed above for this role, we’re always keen to hear from ambitious individuals looking for their next challenge.We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:Welcome Trinny London Starter StackCompany discount for yourself (50%) and your friends and family (40%) after 3 month probationCompetitive commission structureT-Parties = summer and festive celebrationsRewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)Equal OpportunitiesWe celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves.We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences. #J-18808-Ljbffr