Resident Services Assistant

2 days ago

Glasgow, United Kingdom Homes for Students Full time

Resident Services Assistant Join the Homes for Students team as a Resident Services Assistant and make a difference in the student accommodation experience. Base Pay Range Home for Students offers a competitive base pay range, with your actual pay based on your skills and experience — talk with your recruiter to learn more. Responsibilities Provide a warm and friendly meet‑and‑greet service, reception support, and help desk assistance. Assist in back‑office functions, providing administrative support to the operations team and General Manager. Support open days, intake days, and departures and assist students, visitors, and external contacts on a day‑to‑day basis. Handle customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information. Operate a professional helpdesk and telephone service, promptly and helpfully respond to student queries. Address and resolve complaints and complaints that arise. Person Specification Exceptional customer service skills, always displaying a helpful and patient attitude. Experience using Microsoft Office software. Quick and efficient learning ability. Proficient in presenting information accurately, professionally, and appropriately. Experience prioritising workload to meet competing deadlines without close supervision. Team player with a flexible approach. Previous customer service experience is desirable. What’s on offer Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work (pro‑rated for part‑time colleagues). Access to a range of exclusive retail discounts to make your money go further. Take your special day off Enjoy your birthday with a well‑deserved break from work. Stay active and eco‑friendly with our cycle‑to‑work scheme. Make a difference in the community with two charity days per annum. Opportunity to work towards a nationally recognised qualification. Equal opportunities At Homes for Students, we believe in equal opportunities and inclusivity. We encourage applications from candidates of all backgrounds and communities and are open to discussing any reasonable adjustments you may require. Seniority level Entry level Employment type Part‑time Job function Other Industry Facilities Services Location Glasgow, Scotland, United Kingdom #J-18808-Ljbffr

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