Manager, Talent Experience Operations

TheTalent Experience Operations Managerplays a pivotal role in leading a global team of Talent Experience Coordinators to deliver a consistent, compliant, and high-quality hiring experience across all regions. This position is responsible for overseeing coordination processes, ensuring regulatory compliance, and supporting executive-level hiring activities. The ideal candidate will bring over five years of recruitment coordination experience, a strong foundation in hiring compliance, and demonstrated leadership capabilities. This role also serves as a hands-on backup during peak periods and holidays, ensuring uninterrupted support for the team and stakeholders.Primary Responsibilities and DutiesTeam Leadership & Development: Develop and execute strategic plans for the Talent Experience Coordination team, aligning with broader Talent Acquisition goals.Monitor team performance against strategic objectives and KPIs, adjusting priorities and resources as needed.Lead, coach, and develop a global team of Talent Experience Coordinators.Foster a collaborative and high-performance team culture.Manage workload distribution and ensure consistent service delivery across regions.Serve as a backup coordinator during peak periods, holidays, or team absences to ensure continuity of service.Executive-Level CoordinationPersonally manage and oversee coordination and offer processes for VP-level and above roles globally, ensuring a high-touch and confidential experience.Partner closely with Talent Acquisition Partner and HR leaders to support senior-level hiring.Compliance & Audit ManagementServe as the primary point of contact for all compliance-related questions related to interviewing and onboarding.Ensure adherence to internal policies and external regulations for new hires, prior workers, and internal mobility.Process OptimisationOwn the intake and prioritisation of data-related requests, ensuring timely and accurate delivery of insights to stakeholders.Leverage data analytics to identify trends, inform decision-making, and continuously improve coordination processes.Identify and implement process improvements to enhance efficiency and candidate experience.Collaborate with Talent Acquisition Operations and PMO to align coordination practices with broader TA strategies.Systems & ToolsPreferred experience with Workday; familiarity with other ATS platforms is acceptable.Ensure data governance and integrity across systems, enabling reliable analytics and audit readiness.Maintain and enhance reporting infrastructure to support global coordination activities and compliance tracking.Partnership with TA Operations, prioritization of process improvements to systems and process.Stakeholder CollaborationPartner with recruiters, hiring managers, HR, and other internal teams to support hiring needs.Act as a liaison between coordination and other TA functions to ensure smooth operations.Required Skills and ExperienceMinimum 5+ years of recruitment coordination experience, preferably in a global or matrix environment.Previous leadership experience with a track record of team development and performance management.Strong understanding of hiring compliance, including audits, documentation, and regulatory requirements.Experience coordinating executive-level hiring processes.Excellent communication, organisational, prioritisation and problem-solving skills.Experience with Workday or other ATS platforms.Previous experience managing a global teamDetail-oriented with a passion for operational excellence.Comfortable navigating ambiguity.Empathetic leader who values team engagement and development.Core SkillsHiring, Onboarding, Workday, ATSOther SkillsInterviewingSeniority: Leadership #J-18808-Ljbffr