Account Manager

Account Manager – Mitie Cleaning & Hygiene Services We are currently recruiting for an experienced Account Manager to manage Education PFI Projects in the Northwest Region. The successful applicant will have full leadership and financial responsibility with a primary focus on operational and commercial compliance. You will lead, develop, manage, and motivate a support services team to the agreed standards ensuring that the client receives services of the highest quality and support the Regional Account Manager in the development of the business strategy in line with current and emerging client needs. Responsibilities Build long‑term and sustainable customer relationships whilst maintaining the highest standards of presentation, personal integrity and customer support. Identify organic growth opportunities through innovation and new initiatives. Seek new ways to drive revenue and grow the account. Ensure the contract is performing within the agreed PFI contractual KPI's and SLA's. Ensure that the client receives services within the contractual terms, delivering them in a cost‑effective way. Manage people to include development and succession planning within the contract to create opportunities and retain key personnel. Ensure the budget is adhered to and all levels of expenditure are within the set account targets. Work closely with the onsite team to ensure that cost data is current, benchmarks are in place and efficiency drives enhance performance. Liaise and support key internal and external stakeholders. Maintain high standards, including compliance with health and safety, statutory compliance across all service lines. Support the FM Operations team in identifying risks, demonstrating ownership to ensure that risks are mitigated. Develop and implement an effective asset maintenance and lifecycle programme. Deliver an effective KPI audit regime. Project manage additional and lifecycle works, ensuring compliance within the contract and governance arrangements. Stay fully informed of any changes and development in legislation and working practices that may affect the company's operations or present new opportunities. Hold full P&L responsibility, maintain accurate monthly control of accrued income, debt, profit and cash, taking proactive action as required. Ensure forecasting is accurate and in line with company expectations. Manage contractors, ensuring compliance with internal and client protocols. Ensure the contract complies with the integrated management system – QHSE – and that processes and procedures are developed, approved and routinely audited. Must undertake an enhanced DBS. Qualifications / What We Are Looking For Exceptional leadership and people management skills, experienced in leading a multi‑discipline team. Proven track record in total facilities management in a PFI environment. Strong commercial acumen, with the ability to manage P&L accounts. Good negotiation skills at a senior level. Excellent interpersonal, communication and presentation skills. Task focused as well as people‑centred. Strong sense of urgency and desire to succeed. Ability to interpret and utilise financial and commercial information. Achieve set standards and operate to the performance criteria. Self‑motivated and able to work on own initiative within a team environment. Minimum of two years’ experience in managing hard and soft services. Suitable professional qualification or thorough experience in a similar role. NEBOSH Health and Safety qualification. Highly IT literate in the MS Office suite. Legal & Safeguarding Mitie is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references. If you are working in regulated activity you are subject to the following: It is a criminal offence for people who are barred from working regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. vulnerable adults, children or both). This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are “spent” unless they are “protected” under the DBS filtering rules) in order to assess their suitability to work with children or vulnerable adults. Benefits & Compensation Our market‑leading offering provides you with benefits that suit your lifestyle: Virtual GP access for you and your household. Financial wellbeing assistance through the Salary Finance scheme. Flexible lifestyle benefits platform, Choices – up to five extra days’ holiday per year, critical illness insurance, dental treatment, technology purchases. High‑street discounts via the MiDeals platform and cycle‑to‑work scheme. Life cover of up to four times your salary. Enhanced pension contributions, a save‑as‑you‑earn scheme and a Mitie Matching Share Plan. Mighty stars recognition – cash prizes each month and a chance at a top prize of £10,000. Wide variety of training and development opportunities. Inclusion & Diversity We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments or anything different during the recruitment process, please let us know by emailing Vaibhav Singh at Vaibhav.Singh@mitie.com. Apply Now Apply for the Account Manager role at Mitie Cleaning & Hygiene Services. #J-18808-Ljbffr