Senior Product Manager

hackajob is collaborating with Made Tech to connect them with exceptional tech professionals for this role. Are you a Product Manager, passionate about user‑centred design? If solving complex problems that uplift societal value feels rewarding to you, then keep on reading Our aim at Made Tech is to use human‑centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. Our Senior Product Managers enable public sector organisations to better design services that improve society. You will be expected to role model and lead teams with best practice in your discipline. Reporting to one of our Lead Product Managers, this role is responsible for leading on product within a client delivery team. You will work as part of cross‑functional teams which might include other Made Tech team members, stakeholders and partner agencies. You will inspire trust in the team, guide and coach teams through the product process and use your influence to continuously iterate and improve ways of working and processes. Key Responsibilities You will be expected to work in a self‑initiated manner, but with support of senior team members, and in a collaborative and inclusive manner Collaborate with and influence the wider Made Tech team and our clients to deliver high quality work aligned with our customers vision and needs Influence decision making which impacts the success of the team. This might include scoping work, prioritisation, deadlines, budgets and evaluating risk Work across one assignment for a client at one time Coach, support and people‑manage more junior members of the Product team. To steer and coach them towards successful delivery for our clients, enabling them and holding them accountable for producing high quality outputs and deliverables Maintain a broad technical knowledge of product management, and continue to develop knowledge of user‑centred design and technical practice. Assist and be able to shape strategy, proposals, statements of work and roadmaps Contribute to Made Tech’s community of practice for Product and collaborate with other disciplines Assist in developing and growing the discipline in line with business and capability needs, ensuring we embed the Made Tech way of product‑led and design thinking into all that we do Skills, Knowledge & Expertise Skills People Must Have Excellent understanding and articulation of the value of product and user‑centred design Experience and evidence of delivering user centred products and services from ideation through to maintenance phases Ability to support and coach others to grow their skills, product capabilities and to take on more responsibility for client‑facing projects Able to educate and mentor team members, colleagues and peers in the wider business on developing product and agile delivery as a core discipline Experienced in working directly with customers and users, and able to drive teams to deliver excellent outcomes for users Working within a design consultancy/senior product leadership role in the public sector, health or allied areas Strong empathy and relationship building skills Desirable (not Essential) Skills Working with sales teams to build client relationships, develop opportunities and win new work Working in the open - building the trust within teams to share little and often Experience in re‑designing legacy services and products Maintaining a deep working knowledge of product, design and research techniques Experience in line management SC Eligibility An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full‑time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. Support in applying If you need this job description in another format, or other support in applying, please email talent@madetech.com. Life at Made Tech We’re committed to building a happy, inclusive and diverse workforce. The Groups Are antiracist-activists disability lgbtqiaplus-allies-and-activists neurodiversity parents-carers womxn-in-tech Job Benefits 30 days Holiday – we offer 30 days of paid annual leave Flexible Working Hours – we are flexible with what hours you work Flexible Parental Leave – we offer flexible parental leave options Remote Working – we offer part time remote working for all our staff Paid counselling – we offer paid counselling as well as financial and legal advice About Made Tech Made Tech is on a mission to use technology to improve society – for everyone. We help organisations transform, deliver and manage world‑class digital products and services. Today, you can see our services (and people) in action, such as the design and build of the Homes for Ukraine service, delivered in 2 weeks. We’re helping local authorities make it easier and quicker for people to log housing repairs online. By digitalising access to NHS services we’re making it more accessible, such as children needing mental health support. All this great experience is enabling us to support new areas, like energy. We’re helping to drive better environmental outcomes by improving network performance through real‑time asset monitoring, which means less wasted energy. We were recently named as a finalist in the Raising the Bar for Workplace Transparency Award in the Shift People Awards. This is a recognition of our many great initiatives, such as our open‑access employee handbook that we launched 5 years ago. Seniority level Mid‑Senior level Employment type Full‑time Job function Product Management and Marketing Software Development #J-18808-Ljbffr