Repair Technician

2 weeks ago

Norwich, Norfolk, United Kingdom Tektronix, Inc. Full time

As a Repair Technician for our calibration products, you will perform repairs and modifications on customers' reference equipment to component level, support the calibration laboratory, and ensure maintenance and corrective actions are carried out. You will work with other teams to achieve KPI's and objectives while following and supporting the ISO 17025 Quality Standard.

The role is responsible for customer care through technical service, inspection, calibration, and contributing to the service revenue. You are responsible for managing incoming and outgoing service requests covering the calibration, inspection, and repair of Precision Measurement equipment, as well as developing service growth with a proactive approach to customers. A technical affinity is essential; however, we can develop your (technical) calibrating skills to progress within the role.

Responsibilities

Technical

  1. Fully inspect and test instruments returned from customers and end users.
  2. Repair units often to component level using hand soldering and rework equipment.
  3. Correctly and accurately calibrate the units.
  4. Effectively resolve application and technical questions for Fluke Reliability customers.
  5. Maintain stores and inventory levels.
  6. Assist in organizing and maintaining the workshop according to health & safety regulations and ensure that all processes carried out are in accordance with our QA and ISO 9001.
  7. Help drive continuous improvement within the department and Health & Safety procedures.

Commercial

  1. Own customer satisfaction and ensure we deliver excellence in customer service.
  2. Analyze and manage productivity, make recommendations, and process improvements.
  3. Answer customers' technical questions.

You will work closely within the UK and mainland Europe, supporting in continually improving our customer satisfaction. We have a positive working environment which encompasses a level of respect, empathy, and overall understanding between colleagues.

Fortive Corporation Overview

Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

Fortive: For you, for us, for growth.

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