Hire Desk Controller
1 week ago
Location: Depot-based- Stoke on Trent, ST6 5FD Speedy is the UK’s leading hire provider, offering the widest range of tools, specialist hire equipment, plant and support services for every job. Behind our success are the amazing people who deliver outstanding service every day. We’re now looking for a positive, customer‑focused Hire Desk Controller to join our team. If you enjoy building relationships, solving problems and keeping things running smoothly, this could be the perfect opportunity to become a key part of our front‑line customer service operation. About the Role As a Hire Desk Controller, you’ll be at the heart of the depot, coordinating the entire hire process from start to finish. This role is all about communication, teamwork and ensuring customers have everything they need, exactly when they need it. On a Typical Day, You’ll Manage customer enquiries and orders with warmth and professionalism Build strong relationships with customers, drivers, engineers and colleagues across the depot Liaise with stock teams to ensure equipment is available and ready to go Coordinate timely deliveries and collections with minimal delays Provide a smooth, friendly and efficient service throughout the whole hire journey Play a vital role in achieving high customer satisfaction levels Support your team in delivering our ESG Strategy Decade to Deliver What You’ll Need Strong organisational skills Great verbal and written communication A flexible, adaptable approach Willingness to learn and develop new skills A full driving licence Experience in the hire industry, or a similar sales or operational environment A positive attitude and commitment to teamwork How We’ll Support You Full on‑the‑job training Dedicated product and systems training support Tailored development programmes A culture that celebrates internal progression and personal growth Our Commitment to Work‑Life Balance Speedy leads the industry with our Work‑Life Balance initiative. We understand how important it is to have time for the things that matter most, and we work hard to provide balanced working patterns for our colleagues. Talk To Us About Flexible start/finish times Shorter days Term‑time hours Job sharing Hybrid options (depending on the role) What We Offer 26 days holiday + bank holidays Life assurance Company pension scheme Canteen facilities 95% discount across the Speedy brand Training, development & career progression opportunities Voluntary Health Cash Plan My Staff Shop discounts across hundreds of retailers Green Commute Initiative cycle‑to‑work scheme PAM Employee Assistance Programme confidential personal support Career Line of Sight – your clear roadmap for progression across the Speedy Group Additional Information We may close this vacancy early if we receive a high number of applications – early submission is recommended. Some roles may require DBS, credit or security checks. Speedy is a proud equal opportunities employer, welcoming applicants from all backgrounds, identities and experiences. Proof of right to work in the UK is required before employment. Learn More About Our ESG Governance Here: https://www.speedyservices.com/esg/governance Speedy is a proud equal opportunities employer, welcoming applicants from all backgrounds, identities and experiences. Proof of right to work in the UK is required before employment. Additional Details Seniority level: Entry level Employment type: Full‑time Job function: Management Industries: Strategic Management Services #J-18808-Ljbffr
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Hire Desk Controller
1 week ago
Stoke-on-Trent, United Kingdom Speedy Hire Plc Full timeHire Desk Controller Location: Depot-based- Stoke on TrentST6 5FD Speedy is the UK's leading hire provider, offering the widest range of tools, specialist hire equipment, plant and support services - everything for every job! But behind our success are the amazing people who deliver outstanding service every day. We're now looking for a positive,...
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Hire Desk Controller
2 days ago
Stoke-on-Trent, United Kingdom Speedy Services Full timeHire Desk Controller Location: Depot-based- Stoke on Trent ST6 5FD Speedy is the UK's leading hire provider, offering the widest range of tools, specialist hire equipment, plant and support services - everything for every job! But behind our success are the amazing people who deliver outstanding service every day. We're now looking for a positive,...
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Hire Desk Controller
1 week ago
Stoke-on-Trent, United Kingdom Lloyds British Group Ltd Full timeSpeedy is the UK’s leading hire provider, offering the widest range of tools, specialist hire equipment, plant and support services — everything for every job! But behind our success are the amazing people who deliver outstanding service every day. We’re now looking for a positive, customer-focused Hire Desk Controller to join our team. If you enjoy...
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Stoke-on-Trent, United Kingdom Speedy Hire Plc Full timeA leading hire service provider is seeking a Hire Desk Controller in Stoke-on-Trent. This role involves managing customer inquiries, ensuring timely equipment delivery, and maintaining strong relationships with various teams. Candidates should have strong organizational and communication skills, along with experience in a similar operational environment....
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Customer-Focused Hire Desk Controller
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Stoke-on-Trent, United Kingdom Lloyds British Group Ltd Full timeA leading hire provider in Stoke-on-Trent is seeking a Hire Desk Controller to join their team. In this role, you will coordinate the hire process, manage customer inquiries, and ensure excellent service delivery. Candidates should possess strong organizational and communication skills, along with experience in the hire or sales industry. The role offers...
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Hire Desk Controller — Customer‑Centred
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Stockton-on-Tees, United Kingdom Ainscough Crane Hire Full timeHire Controller Ainscough Crane Hire are looking for a Hire Controller to join their successful team at their Stockton depot. Benefits for a Hire Controller - Bi-Annual retention bonus - 24 days annual leave plus an additional day at 2 years' service and 5 years' service and every 5 years after - Holiday purchase, the option to buy an additional 5 days...
