Business administrator

General Administrative Responsibilities First point of contact, answering telephone to handle and redirect calls as required Producing training guides and documents to support internal training programmes Co-ordinating diaries for internal training and meetings Minute taking during meetings and distribution as required Tracking deliveries online for our orders once delivered Office supply management, including ordering stock needed for both office and warehouse Creating purchase orders and checking stock when it arrives Handle all deliveries arriving at the office to ensure they get to the right person Accounts Checking confirmations from suppliers against orders on the system Processing purchase ledger invoices using our Supplier App Checking sample pricing against the system to process invoices Learning and bought ledger Raising price queries with suppliers and internally with staff Supporting payment runs as required Processing payroll Ad hoc Working with the warehouse to produce collations Greeting guests into the office, including clients and suppliers General office housekeeping, including ensuring all areas are clean and tidy to receive guests Assist with any internal projects and events as required by the Director or Operations Manager Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Training schedule You will achieve the Level 3 Business Administrator Apprenticeship Standard: There are workshops that you will need to attend via Teams You will have a mentor who will work with you on a one-to-one basis In-house training will be given to support the specifics of the role We are looking for a friendly professional to join the team at Allwag. You will be required to support key areas of the business to ensure we continue to operate efficiently. GCSE in: English (grade 4) Maths (grade 4) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Qualifications and Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Logical Team working Initiative Patience #J-18808-Ljbffr