Customer Service Advisor
6 days ago
Customer Services Advisor
Redditch office based
£28,000 per annum
Are you passionate about delivering outstanding customer service and ensuring every client has a smooth, positive experience from start to finish?
We’re looking for a proactive and organised Customer Services Advisor to join our friendly team at our Head Office in Redditch. In this vital role, you’ll be responsible for managing the customer journey from installation through to completion — ensuring every step runs efficiently, professionally, and with a personal touch.
Customer Service Advisor key duties:-
As a key point of contact for our customers, installers, and project managers, you’ll:
Provide excellent customer service with empathy and professionalism
Act as the customer’s main contact throughout their installation journey
Make daily outbound calls to customers and installers, proactively addressing issues and keeping everyone informed
Liaise with project managers to resolve queries and maintain progress
Accurately record all communications and updates in our CRM system
Track installation and complaint resolution progress to ensure timely completion
Work towards achieving team and individual KPIs
Collect outstanding balances from customers once work is complete
Support the wider customer service team to ensure swift and effective complaint resolution
Maintain accurate trackers, reports, and system updates for full visibility
Communicate clearly via phone, email, and letters with internal and external stakeholders
Provide cover for colleagues as needed to maintain exceptional service standards
Uphold the company’s professional image at all timesThe Customer Services Advisor will need to have:-
Proven experience in customer engagement or service roles
A genuinely customer-focused mindset with an empathetic and caring approach
Excellent communication and interpersonal skills
Strong organisational ability and attention to detail
Ability to work well under pressure and manage competing priorities
A proactive approach to problem-solving
Confident with Microsoft Office and Outlook
Experience in cash collection or processing finance paperworkYou’ll be joining a supportive and professional team that values collaboration, integrity, and customer satisfaction above all else. This is a great opportunity to make a real impact in a fast-paced, customer-driven environment while building a rewarding long-term career. If you think you have the skills and experience we are looking for then please do not hesitate to get in touch with your updated CV
-
Customer Service Coordinator
13 hours ago
Headless Cross, United Kingdom Pertemps Redditch Commercial Full timeWe’re currently recruiting for a Customer Service Co-ordinator, an office-based role in Redditch, offering a salary of £30,000–£35,000 depending on experience. This is an ideal role for someone who thrives in a fast-paced environment, enjoys being the go-to person behind the scenes, and takes real pride in delivering an exceptional customer...
-
Customer Service Advisor
2 weeks ago
Waltham Cross, United Kingdom Solstice Full time**Customer Service Advisor** **Location: Waltham Cross, Herts** **Salary: £24,180 per annum** **Shift Pattern: 5 days over 7 (including Weekends)** **Hours of Work: 37.5 hours per week (0700 - 1500 or 1530 - 2330)** At Solstice we supply London’s top Restaurants, Hotels, Bars & Catering Companies with fresh seasonal produce 6-days a week. We are...
-
Customer Service Advisor
5 days ago
Waltham Cross, United Kingdom Solstice Full time**Customer Service Advisor** **Location: Waltham Cross, Herts** **Salary: £25,147 per annum** **Shift Pattern: 5 days over 7 (including Weekends)** **Hours of Work: 37.5 hours per week (Mixed Shifts between 0700 - 1500 and 1530 - 2330)** At Solstice we supply London’s top Restaurants, Hotels, Bars & Catering Companies with fresh seasonal produce...
-
Customer Services Advisor
7 days ago
Charing Cross, United Kingdom NFP People Full timeCustomer Services AdvisorAre you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. We are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents and help deliver excellent housing services. Position: Customer Services Advisor Salary:...
-
Technical Support Advisor
1 week ago
Headless Cross, United Kingdom Pertemps Redditch Commercial Full timeOur client is looking for a proactive customer focused individual, who has a natural interest in technology and electronics – who would like to develop a career within the electrical manufacture industry. The Technical Support role will be to provide general support as part of the UK Technical Support team and provide product related support to our...
-
Customer Service Advisors
7 days ago
Maple Cross, United Kingdom EC Appointments Ltd Full time**Customer Service Advisors** **Hybrid - Remote and Maple Cross, Herts** **£25,000 + Bonus + excellent Benefits** **Hours Monday to Friday : 3 shifts : 8.30am - 5pm, 9am - 5.30pm, 9.30am - 6pm. 1 Saturday in 4 with day off in lieu, and 4 additional Saturdays per year.** Fabulous opportunity to join the busy Contact Centres teams of an established Global...
-
Part Time Customer Service Advisor
19 hours ago
Waltham Cross, United Kingdom Solstice Full time**Part-time Customer Service Advisor** **Location: Waltham Cross, Herts** **Salary: £25,147 per annum (pro-rata)** **Shift Pattern: 2 days/evenings per week (16 hours)** **Hours of Work: 1530 - 2330** At Solstice we supply London’s top Restaurants, Hotels, Bars & Catering Companies with freshly prepared fruit & vegetables and we are proud of our...
-
Part Time Customer Service Advisor
1 week ago
Waltham Cross, United Kingdom Solstice Full time**Part-time Customer Service Advisor** **Location: Waltham Cross, Herts** **Salary: £10,059.06 per annum (pro-rata)** **Shift Pattern: 2 days/evenings per week (15 hours)** **Hours of Work: 1530 - 2330** At Solstice we supply London’s top Restaurants, Hotels, Bars & Catering Companies with freshly prepared fruit & vegetables and we are proud of our...
-
Customer Service Advisor
5 days ago
Gerrards Cross, United Kingdom Everyone Active Full timeEveryone Active is currently seeking an ambitious and self-motivated individual to take on this role who is ready to embrace our brand mission of 30 minutes of activity 5 times a week We need a Customer Service Advisor who will - Be passionate about promoting our products - Be able to work under your own initiative and work as part of a team - Have an...
-
Senior Customer Service Advisor
18 hours ago
Waltham Cross, United Kingdom Jewson Full time**The Role** **Senior Sales Advisor - Waltham Abbey** At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a 'Top Employer' for 5 consecutive years. If you're passionate about working with people, you'reable to put your customer first, and you want to...