Fire Alarm Service Manager

Fire Alarm Service Manager - Hybrid with travel to the Nazeing Office Why Morgan Fire Protection? Are you passionate about fire safety and protection? Morgan Fire Protection specialises in the delivery of planned and corrective maintenance for fire detection systems and portable extinguishers. While our operational resources are primarily based around London, we proudly offer national coverage through our reactive delivery model. Basic Salary – upto £55,000 per annum subject to experience Pension, Life Assurance & much more. – Please see our generous remuneration packages below Who We’re Looking For The Fire Alarm Service Manager is responsible for the day‑to‑day leadership and operational delivery of fire alarm maintenance and remedial services in line with BS 5839-1:2025. This includes managing planned preventative maintenance (PPM), addressing backlogs, allocating reactive works, and ensuring remedial actions are completed efficiently. You will also play a key role in recruitment, service improvements, and team performance management. Ensure all fire alarm systems are maintained and serviced in full accordance with BS 5839-1:2025 and internal company standards. Oversee the execution of Planned Preventative Maintenance (PPM) schedules, ensuring timely delivery, high completion rates, and strong first‑time fix performance. Proactively review and manage service backlogs, prioritising safety‑critical tasks and implementing effective action plans to mitigate risk. Allocate and monitor reactive maintenance tasks, ensuring adherence to Service Level Agreements (SLAs) and high levels of customer satisfaction. Manage the full lifecycle of remedial works, including scoping, scheduling, execution, and post‑completion follow‑up. Provide line management to Service Desk and Engineering Team Leaders, ensuring effective coordination of services and optimal deployment of field technicians. Lead regular team meetings, conduct 1:1s, and carry out structured performance reviews to drive accountability and development. Identify skill gaps and training needs, supporting the ongoing development and competency of engineers and support staff. Foster a safety‑first, customer‑centric culture across the service department, promoting best practices and continuous improvement. Lead and implement continuous improvement initiatives to enhance service delivery efficiency, quality, and responsiveness. Support recruitment and onboarding processes to build capacity and strengthen the capabilities of the engineering and support teams. Collaborate with senior leadership to evolve the service delivery strategy, define performance KPIs, and drive alignment with organisational objectives. Monitor, analyse, and report on departmental performance against agreed targets, using data to inform decisions and identify areas for improvement. Serve as the escalation point for customer issues, ensuring prompt and effective resolution with a focus on long‑term satisfaction. Provide clients with regular, transparent updates on PPM compliance, outstanding remedial works, and overall service performance. Liaise closely with project and compliance teams to ensure cohesive service delivery and alignment across all business functions. Who We’re Looking For As well as having all the usual attributes of a great Morgan Fire Protection employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer: Extensive experience in fire alarm service management, or a comparable role within the life safety or building services sector, with a demonstrable track record of delivering high standards of compliance, service performance, and customer satisfaction. In‑depth knowledge of BS 5839-1:2025, with the ability to interpret and apply regulatory requirements to ensure full statutory and operational compliance. Strong technical proficiency in fire detection and alarm systems, including fault diagnosis, remedial works, and system lifecycle management. Proven leadership experience managing multi‑disciplinary teams, including field engineers and service desk personnel, with a focus on performance development, effective coordination, and operational efficiency. Exceptional communication, organisational, and leadership capabilities, enabling the ability to build strong stakeholder relationships and drive cross‑functional collaboration. Proficient in the use of service management platforms and reporting tools, with the ability to extract, analyse, and interpret data to inform decision‑making and performance improvement initiatives. Our Commitment to Attracting, Rewarding & Retaining Talent At Morgan Fire Protection, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well‑being and prospects of our employees, making their everyday lives more enjoyable and secure. Competitive Base Salary – Up to £55,000, commensurate with experience and expertise. Generous Car Allowance, supporting your mobility and professional needs. Royal London Pension Scheme, helping you plan confidently for the future with trusted financial security. Life Assurance – 4x Annual Salary, giving you and your loved ones added peace of mind. Generous Paid Leave, including annual holidays plus all UK bank holidays – because work‑life balance matters. Industry‑Leading Referral Bonus – Up to £1,000 per successful hire, with no cap on the number of referrals. Mental Health & Wellbeing Support, including access to dedicated resources and assistance programmes. Employee Recognition Programme, celebrating your achievements, dedication, and impact. Ongoing Training, Development & Career Progression, with clear pathways to grow within the business. A Little More About Morgan Fire Protection At our core, we are a small, regionally focused business that prides itself on delivering a bespoke and reactive service. Our clients receive undivided attention and dedication, ensuring their needs are met with precision and care. Yet, we have the luxury of being part of a larger group of businesses within the Fire Protection, Security, and Building Management Systems industry. This connection allows us to share best practices, access learning and development academies, and benefit from Human Resource specialists and industry knowledge. This synergy ensures we are constantly improving and staying ahead in the critical service industry. Our Commitment: We are large enough to provide comprehensive, industry‑leading solutions, yet small enough to deliver a personal and caring service to each client. Our Businesses Include: Alarm Communications acl.uk.com/careers Clymac clymac.co.uk/careers FAFS Fire & Security fafsfireandsecurity.com/careers Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/ Morgan Fire Protection morganfire.co.uk/recruitment/ Marlowe Smoke Control marlowe-aov.co.uk/careers/ Marlowe Fire & Security marlowefireandsecurity.com/vacancies/ Equal Opportunities At Morgan Fire Protection, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we're here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives. Right to Work Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered. #J-18808-Ljbffr