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2 weeks ago
Receptionist – Barnett Waddingham Due to a planned retirement, we have an exciting opportunity for a Receptionist to join our Cheltenham office. The ideal candidate is expected to start in December 2025, but notice period will be honoured. This is a full‑time, permanent position. The role of Receptionist is to provide the highest level of customer service, presenting an approachable and efficient image of the firm when welcoming external and internal visitors. The Receptionist will also provide positive visitor hosting experiences, meeting management, reception duties and administration support for the office. A snapshot of your day Act as the face and first point of contact as the front‑of‑house reception at our Cheltenham office. Warm and professional welcome and hosting of clients, suppliers, and employees in a competent and supportive manner, maintaining excellent verbal, physical and written communications. Book, set up and manage meeting rooms to a consistent and high standard, and regularly check and maintain meeting room guides. Organise catering and refreshments for internal and external meetings and events, assisting with setting up catering, refreshments and meeting room arrangements as required. Audit catering firms regularly and establish new caterers if required. Liaise with other internal clients and peer teams to ensure all visitor needs are met, escalating to Lead Receptionist or Office and Facilities Supervisor with complex requirements. Claim and process Front‑of‑House service requests from our Helpdesk system. Maintain a comprehensive record of all visitors in the security log, issue security passes, and conduct regular audits of passes. Organise courier and taxi bookings. Monitor and order supplies and associated finance requisitions, including but not limited to office groceries, café and janitorial supplies. Perform daily office checklist tasks and adhere to processes outlined in the Front‑of‑House manual. Support Lead Receptionist and/or Office and Facilities Supervisor with office and facilities routine tasks as needed and instructed. We would love to hear if you have Previous reception, office administration, hospitality and/or customer service experience. Excellent communication skills using different methods (written and verbal). Basic to intermediate MS Office 365 skills/experience – Word, Excel (data entry for tracking), Outlook (calendar management/booking meeting rooms), SharePoint. Ability to demonstrate successful working relationships within a team and independent work. Responsiveness to changing needs. Ability to remain calm under pressure and maintain a professional, courteous manner to all clients and staff. Previous experience in a professional services or financial services industry is preferable but not essential. Experience of using database systems and customer service ticket request systems is preferable but not essential. Telephone experience such as soft phone and internal messaging systems (for example MS Teams) is preferable but not essential. A willingness to travel occasionally for cover of other offices (expenses covered). What’s In It For You Competitive discretionary annual bonus. Core benefits paid for by BW including life assurance, group income protection, private medical cover and 25 days holiday per year with holiday trading. Generous pension scheme where we contribute 8% of your salary from day one of your employment. Employee Assistance Programme to support you and your family. Comprehensive range of voluntary benefits (tech scheme, cycle‑to‑work, dental cover, healthcare cash plan, health assessments, critical illness cover, extension of private medical cover or life assurance to family members, gym membership, travel insurance and discounts at retailers). For a full list of benefits, please click here. Accessibility We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here. Not quite the right opportunity for you this time? For more about us and other careers at BW, please click here. Follow Barnett Waddingham on LinkedIn. We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out. All enquiries should be directed to careers@barnett-waddingham.co.uk. #J-18808-Ljbffr
