Operations Agent

4 days ago


Newark on Trent, United Kingdom Future Prospects Group Ltd Full time

Operations AgentNewark, Full Time, Permanent£27,000 per annum. Our Newark based client is looking for a like-minded, enthusiastic and professional individual seeking a new opportunity as an Operations Agent. You will be providing excellent service via telephone, live chat and e‑mail as well as using a number of systems. THE ROLE As an Operations Agent, your role will involve: Handling incoming enquiries Supporting tickets and amending details Responding to customer requests Loading data with excellent attention to detail Working closely with other departments including Finance, IT, Business Development and Marketing Creating and maintaining excellent customer relationships Keeping CRM up to date and accurate Handling customer complaints THE CANDIDATE The ideal Operations Agent candidate will possess the following: Exceptional attention to detail Previous experience of Microsoft Office (particularly Word and Excel) Ability to learn multiple bespoke systems (training provided) Excellent communication skills Experience within a similar Customer Service position would be advantageous The ideal Operations Agent will be required to use MS Excel to a high level - VLOOKUP's and data manipulation knowledge is required. THE BENEFITS 28 days annual leave (inclusive of Bank Holidays) to increase with length of service Subsidised café on site Bonus day off for your birthday Critical Illness cover Life Insurance Personal Health Insurance Bonus day off for Christmas shopping Free on-site parking Casual office Thank you for your interest in this vacancy and good luck with your application. #J-18808-Ljbffr


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