Outreach Worker

6 days ago

Leeds, United Kingdom Westward Care Ltd Full time

Overall Objectives Ensure all customers receive person-focused support and care promoting health and well-being. Lead by example in delivering support and care that upholds quality, respect, dignity, independence, and choice for every customer. Main Duties Delivering the Vision. Lead by example to ensure equality, dignity, and respect for all customers and employees. Handle face-to-face and telephone inquiries efficiently, professionally, and with friendliness. Demonstrate pride in the job and organization. Maintain a professional appearance according to uniform standards. Deliver support and care in accordance with individual support plans and the Quality Management System, following training and instructions from the Outreach Manager. Work in a clean and tidy manner to minimize intrusion in customers' homes. Ensure health and safety for self and customers through best practices and Westward Care Health and Safety guidelines. Complete all paperwork accurately and within agreed timeframes. Collaborate effectively with team members to deliver care and ensure smooth operation of the At Home Service. Share knowledge, skills, and information to enhance customer experience. Participate in training and development to meet mandatory requirements and identified needs. Communication Provide timely information and feedback on activities to the Outreach Manager at agreed intervals and formats. Use various communication methods to meet customer needs and build positive relationships. Maintain confidentiality as required. Participate in team and individual meetings with Line Manager as necessary. Customer Service Deliver support and care that encourages independence and enables customers to retain dignity, respect, and choice. Support customers in identifying and participating in social and leisure activities they enjoy. Lead by example in support and care, proactively addressing issues to satisfactory resolution. Identify opportunities for continuous improvement in customer service and new services, communicating ideas to the Outreach Manager. Create an outstanding first impression for customers. Foster an ethos anticipating customer needs and prioritizing customer satisfaction. Treat customers' homes and possessions with respect, behaving professionally and friendly while respecting privacy and individuality. Profitability and Growth Manage resources effectively to minimize waste and deliver high-quality care. Communicate opportunities for efficiency and effectiveness in own role and as a team. Promote Westward Care Ltd's services and facilities effectively. Qualifications Previous experience working as a support worker Ability to work as part of a team and with own initiative About the Company We are one of Leeds' most respected health and social care providers, with a proven track record in providing award-winning care and support to older people in Leeds locations including Headingley, Methley, Beeston and Roundhay. Our network of care homes and independent living apartments is small enough to provide quality and individual care, but large enough to provide care services that are right for you, even if your circumstances change. #J-18808-Ljbffr

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