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Specialist, Infra Support Services

2 weeks ago

Marlborough, United Kingdom ICONMA Full time

Our Client, a Medical Research company, is looking for a Specialist, Infra Support Services for their Marlborough, MA location. Responsibilities This position is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations. These services include Tier-2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management. Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments: Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA. Perform IMAC’s all systems as applicable Perform maintenance, patches and updates to all systems in a timely manner, according to SOPs Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA’s via standard products including HP Service Manager and Clarity Contribute to team and client specific short, mid and long term goals Asset Management Assist in inventory management, including acquisition and disposal of all IT related equipment according to policies Assist in coordination of asset disposal for client Workstation machines and peripherals Ensure that the client Information Technology Asset Management (ITAM) policies are enforced at the Business Unit Requirements Education Preferred: AA degree or relevant work experience and certifications – CompTIA A+ Work Experience: 0-2 years Level I Autonomy Works under supervision. Use little discretion. Is expected to seek guidance in unexpected situations. Interacts with immediate team members. Performs Beginner Level activities. Requires assistance in solving problems. Applies Beginner Level knowledge and processes. Demonstrates an organized approach to work. Learns new skills and applies newly acquired knowledge. Follows policies and procedures. Demonstrates sufficient communication skills for effective dialogue with colleagues. Contributes to identifying own development opportunities. Knowledge of Microsoft Office products – Word, Excel, PowerPoint, and Access. Problem Management - troubleshooting and problem solving skills Time Management and Organizational skills Demonstrated proficiency in verbal and written communications skills Strong commitment to customer and employee satisfaction. Ability to work with customers, both internal and external Physical Requirements Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances. Mental Requirements Maintain composure under pressure; adapts to change; ability to grasp information quickly. Demonstrates entry level understanding of skill area progressing to application of knowledge attained through education, certifications or other related experience such as on the job training. Why Should You Apply? Health Benefits Referral Program Excellent growth and advancement opportunities Equal Opportunity Statement As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr