Student Retention Officer

1 week ago

Cheetham Hill, United Kingdom GBS UK Full time

Department: RetentionLocation: Manchester (On-site)About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UKs leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.Our Vision: Changing lives through education.What We Do: You will be responsible in maintaining strong relationships with students and work with them to identify their barriers to learning and help support and resolve them.ROTA: Monday - Friday from 8:00/9:00 - 17:00/18:00About the Role:Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methodsEnsure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support studentsDevelop a broad, deep knowledge of the rules and regulations of your faculty, and to fully understand the support offer at GBS and to ensure your students take full advantageAssist with the collection of operational data, and to proactively work to improve KPI performanceAdapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriateBe committed to a culture of continuous improvement and entrepreneurship, in line with GBS valuesAbout you:Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type roleStrong communication skills both in writing, over the phone and in personAbility to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students.High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly.Ability to work well as part of a team, and contribute positively to team cultureDemonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs.What We Offer:25 days annual leave, plus 8 public holidays1 day extra leave per year of service, up to a maximum of 5 daysWorkplace pension schemeTuition reimbursement for career development coursesFlexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much morePerks@Work discounts platform, wellbeing centre and much moreReward and recognition programme500 award employee referral schemeDiscretionary annual performance bonusEmployee Testimonial:What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. Its such a collaborative and inspiring place to work its clear everyone genuinely cares about making a difference. (Steffi Korsah - Non-Academic Staff)GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

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