Workshop Controller
1 week ago
Workshop Controller – Leisure Vehicle & Automotive Service Centre
📍 Location: Nottingham
💰 Salary: Up to £50k + Benefits
📅 Employment Type: Full-time, Permanent
About the Employer
An established and respected name in the Leisure vehicle and automotive industry, this leading retailer and service centre is known for its exceptional customer service, technical expertise, and commitment to quality.
With a strong focus on after-sales and workshop performance, the company now seeks an experienced Workshop Controller to lead its busy Nottingham-based service team of skilled technicians.
About the Role
As Workshop Controller, you’ll be responsible for managing and coordinating all day-to-day workshop operations. You’ll ensure that servicing, diagnostics, and repairs are completed safely, efficiently, and to the highest standard — while keeping customers and internal teams informed throughout the process.
This position is ideal for an experienced automotive Workshop Controller, Service Manager, or Senior Technician/Team Leader who thrives in a dynamic, customer-focused environment.
Key Responsibilities
* Lead, motivate, and manage a team of technicians to meet workshop targets for efficiency, productivity, and quality.
* Plan and allocate work to ensure balanced workloads and maximum output.
* Oversee all repair and service jobs, ensuring they meet manufacturer and company standards.
* Monitor progress and communicate updates to the Service and After-sales teams.
* Support recruitment, training, and continuous professional development of workshop staff.
* Ensure all Health & Safety, compliance, and company policies are strictly followed.
* Track and report key performance indicators (KPIs) such as efficiency, productivity, and rework rates.
* Work closely with the Parts Department to maintain workflow and job completion.
* Promote a positive, customer-focused, and professional workshop culture.
Skills & Experience Required
* Proven experience as a Workshop Controller, Service Manager, or Senior Technician/Team Leader within the leisure vehicle or automotive sectors.
* Excellent leadership and people management abilities.
* Strong technical understanding of vehicle diagnostics, servicing, and repair processes.
* Confident communicator with the ability to manage multiple priorities and stakeholders.
* Organised, analytical, and results-driven with a proactive approach to problem solving.
* Experience using workshop management systems and job allocation tools.
* Full UK Driving Licence (essential).
Benefits
* Ongoing training and development opportunities.
* Staff discounts on vehicles, accessories, and servicing.
* Supportive, family-oriented working culture with long-term career progression.
Join a leading service centre in Nottingham and take the next step in your career as a Workshop Controller. Lead a skilled team, drive performance, and make a real impact in a thriving automotive and leisure vehicle environment
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