Referrals Clerk

The Referral Clerk is responsible for accurately processing and managing patient referrals, ensuring they are efficiently recorded, tracked and directed to the appropriate departments or service providers. This role involves coordinating with both internal teams and external partners to facilitate timely appointments and services. Previous experience with NHS systems, particularly the Electronic Referral Service (ERS), is highly advantageous. The ideal candidate will have strong administrative skills, attention to detail and the ability to handle sensitive patient information professionally. Main duties of the job Receive, review and process patient or client referral requests accurately. Verify referral details, including patient information, eligibility, and required documentation. Enter referral data into electronic systems, ensuring records are up-to-date. Coordinate with internal departments and external service providers to schedule appointments or services. Follow up on pending referrals to ensure timely completion and resolution. Respond to inquiries from patients, staff, or service providers regarding referral status. Maintain confidentiality of patient or client information in line with NHS policies and legal requirements. Generate reports on referral activity and maintain administrative records. Support the team with general clerical tasks, such as filing, scanning, and record-keeping. About us The Loughton Surgery is an NHS provider committed to delivering high‑quality, patient‑centred services across the community. We strive to ensure accessible, efficient and safe care for all patients through innovation, collaboration and adherence to best practices. Our teams work across multiple specialties, supporting both preventative and urgent care and are dedicated to improving patient outcomes while maintaining the highest standards of professionalism and compassion. As part of the NHS framework, we uphold values of integrity, respect and excellence in every aspect of our service delivery. Job responsibilities Overview: We are seeking a Referral Clerk to manage and process patient referrals, ensuring timely coordination with internal teams and external providers. Experience with NHS systems, particularly the Electronic Referral Service (ERS), is highly desirable. Key Duties: Process and track patient referrals accurately. Verify details and update electronic systems. Coordinate appointments and follow up on pending referrals. Maintain confidentiality and support administrative tasks. Experience Experience: Previous experience in administrative support, clerical work, or healthcare office operations. Technical Skills: Proficient in using computers, MS Office, and database systems. Knowledge: Understanding of patient referral processes; familiarity with NHS policies and confidentiality requirements. Communication Skills: Excellent written and verbal communication skills, able to interact professionally with staff, patients, and external partners. Organisational Skills: Strong attention to detail, able to prioritise tasks and manage time effectively. Discretion: Ability to handle sensitive patient information confidentially and professionally. Previous experience with NHS Electronic Referral Service (ERS). Knowledge of healthcare systems and workflows. Experience in coordinating appointments or scheduling services. Personal Attributes: Reliable, proactive, and motivated. Able to work both independently and as part of a team. Flexible and adaptable to changing priorities. Committed to delivering high‑quality patient service. #J-18808-Ljbffr