Reception Team Lead: Patient Experience Leader

4 days ago


East Midlands, United Kingdom NHS Full time

A healthcare provider in the East Midlands is seeking a Reception Team Lead to work closely with the Patient Services Manager. The ideal candidate will oversee reception operations and ensure a high standard of service for patients and visitors. Key responsibilities include handling complex inquiries, supporting reception staff, and monitoring call queues. The role requires proven leadership skills and a commitment to customer service. Travel between practice sites may be required.
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