Customer consultant fixed term St James Edinburgh 8 hours
15 hours ago
Customer Consultant (Fixed Term) – St James, Edinburgh – 8 HoursJoin to apply for the Customer consultant fixed term St James Edinburgh 8 hours role at Body Shop (The)The Body Shop was founded in 1976 by Anita Roddick with a vision to use business as a force for good. Over 40 years later we remain proud pioneers of cruelty‑free beauty, committed to ethical practices and empowering people and the planet. We’re looking for someone who isn’t afraid to mix things up.Your role in a nutshellTo support the store management team in driving sales and profit within the store through the supervision and coaching of customer consultants, and in the absence of store management, demonstrating that as an individual and as a team member you consistently deliver an exceptional customer experience whilst ensuring adherence to company procedures & policies, protecting brand and company assets, and upholding the values and vision of The Body Shop.More About The RoleCustomer ExperienceAs a Team Leader you will demonstrate the ability to work independently with minimal direction. You will consistently act with a sense of urgency and effectively handle customer concerns, sharing feedback with store management as appropriate. You will creatively support maintenance of store layout, inventory management and other store operations as per guidelines. You will coach Customer Consultants to achieve exceptional customer service standards in partnership with the store management. You will be a passionate ambassador of The Body Shop Campaigns.DeliveryAs a Team Leader you understand the causes of sales trends, use storytelling about our products to enhance customer experience, monitor and manage change, operate multiple systems, meet sales/performance targets, and assist store management in recruiting the right team. You will perform opening and closing procedures for the store as per The Body Shop's operational standards, including completion of all audit documentation. We’re looking for individuals with strong relationship skills who are confident coordinating between customers, the team and the manager.Teamwork and People ManagementOur people are at the heart of everything we do. Our Team Leaders should be team players, supportive of change and new ideas, assist the store management with training new staff, be flexible and responsible role models capable of attracting and retaining people who reflect the brand.What We Look ForExperience working in customer service, genuine passion for beauty and the retail industryAbility to communicate and listen effectively and demonstrate operational skillsStrong interpersonal skills to build rapport with customers and provide appropriate solutions to customer needsA positive mindset and willingness to developAbility to multitask, manage time and work flexible hoursTalent DriversCollaborative Skills • Purpose • Personal Conduct • Leadership • CommercialityKey DetailsSeniority level: Entry levelEmployment type: Full‑time (fixed term)Job function: Customer ServiceIndustries: Administrative and Support Services #J-18808-Ljbffr
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City of Edinburgh, United Kingdom The Body Shop Full timeJob Title: Customer consultant fixed term St James Edinburgh 8 hours Location: Edinburgh, ELN, GB, EH1 3AD Full Time/Part Time: Full-Time Contract Type: Fixed Term Contract The Body Shop When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering...
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City of Edinburgh, United Kingdom Body Shop (The) Full timeSt James Quarter Edinburgh 8 hour customer consultantWhen Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good that’s us. Over 40 years later, we’re proud to be pioneering cruelty‑free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching...
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