Client Manager

As a Client Manager at Organic, you’ll be the trusted point of contact for a portfolio of client accounts. You will be responsible for nurturing relationships, identifying opportunities for growth, and ensuring the successful delivery of work. You’ll play a key role in the ongoing success and retention of your accounts, owning the commercial management of each and helping clients unlock more value through our services.As a Client Manager at Organic, you’ll be the trusted point of contact for a portfolio of client accounts. You will be responsible for nurturing relationships, identifying opportunities for growth, and ensuring the successful delivery of work. You’ll play a key role in the ongoing success and retention of your accounts, owning the commercial management of each and helping clients unlock more value through our services.What you’ll be doingOwn and manage the day-to-day client relationship across a portfolio of small to mid-sized accounts.Build strong, long-lasting relationships that positions Organic as a trusted and valued partner.Identify and develop opportunities for account growth.Lead client meetings and communications, providing clarity, strategic input, and confidence at every touchpoint.Ensure the smooth delivery of both projects and retainers, maintaining visibility over project timelines, budgets, and priorities.Monitor account performance, ensuring reporting is aligned to client objectives and driving continuous improvement.Maintain oversight of account budgets and profitability.Support strategic planning and contribute to developing roadmaps for each account.Work with the wider Client Services and Delivery teams to proactively spot and resolve any emerging risks or blockers.What skills you’ll need2–4 years of experience in a client-facing role, ideally within a digital, creative, or marketing agency.Proven ability to manage and grow client accounts, with a strong understanding of commercial priorities.Excellent communication skills and a confident, professional presence in meetings and presentations.Comfortable owning budgets and supporting commercial conversations with clients.Highly organised, with strong attention to detail and a proactive approach.A collaborative team player who thrives in a fast-paced, hybrid environment.What you’ll get in returnYou’ll be coming into a well-run, established but independent agency. We do great work for our clients. We believe in Digital For Good, we are a B Corp and we’re keen to make this a great place for our people to developand grow their careers.We work with a mix of clients, with large blue chip national and international clients being a core of the work we do. This demands high standards but also allows our people to work with the best talent in the industry.You’ll have a chance to make a real impact on the business from day one. While we provide support from a senior team of managers, we also encourage individuals to take the lead, to show initiative and to find better ways to get stuff done. It’s very much a meritocracy.Why you’ll love working with usMonthly Wellbeing Allowance – A dedicated monthly budget to support your mental, physical, or emotional wellness—whether it’s fitness, mindfulness apps, healthy snacks, or something just for you.Birthday Day Off & Year-End Break – Celebrate your special day with a paid day off just for you, plus enjoy a full agency shutdown between Christmas and New Year—no emails, no meetings, just rest.Holiday That Grows With You – Start with a generous holiday allowance, with additional days awarded based on your length of service.Career Mapping & Development – A personalised career development plan with regular check-ins, training opportunities to help you reach your professional goals.Enhanced Parental Leave Packages – Inclusive and supportive policies for all parents, offering additional time and flexibility when you need it most.Mental & Physical Wellbeing Support – Access resources, workshops, and guidance to keep you healthy, happy, and supported at work and beyond.‘Above & Beyond’ Performance Awards – We love to celebrate great work. Recognise and be recognised with regular performance-based awards and shout-outs.Truly Flexible Working – Shape your work hours and environment to fit your life. We trust you to deliver—whether that’s remotely, in the office, or somewhere in between. (We’re flexible, but we’re a team too—so sometimes flexibility flows both ways.)Regular Team Socials – From casual after-work drinks to creative off- sites and seasonal parties—we make time to connect and have fun.And That’s Just the Start – We’re always evolving our benefits and culture based on what matters most to our team.Slide into our inbox now. Fill out the form, then we will be in touch and take from there. #J-18808-Ljbffr