E-Commerce Manager

2 days ago

Manchester, United Kingdom Club L London Full time

OverviewWe are looking for a skilled E-Commerce Manager to join the expanding E-Commerce Team at Club L London. In this role, you’ll take ownership of trading performance across our ecommerce platform, using insight and analytics to inform strategy and shape decision-making. You’ll work cross-functionally with marketing, brand, creative, merchandising, tech, and insights to ensure our digital presence not only performs but inspires.ResponsibilitiesDrive Ecommerce Performance & Insights: Monitor trading performance including traffic behaviour and conversion triggers; use web analytics tools and collaborate with the Insight Team to evaluate website and promotional performance. Feed insights into trade meetings, make data-led recommendations, and support strategic decision-making.Campaign, Content & Brand Alignment: Plan and execute the trading and content calendar with Brand, Marketing, and Creative teams. Ensure all campaigns and ecommerce assets (homepage banners, campaign content, product descriptions) are on-brand, territory-appropriate, SEO-optimised, and delivered on time.Site Experience & Customer Journey Optimisation: Optimise site layout, navigation, PLPs, PDPs, and the checkout journey to ensure a seamless shopping experience. Identify and resolve customer pain points while collaborating with tech teams to implement system improvements that streamline internal processes.Merchandising, Pricing & Product Management: Partner with the Merchandising Team to ensure accurate and competitive pricing and discount positioning. Oversee full product launch execution, from planning to publishing, and conduct site audits to ensure stock is accurately displayed online with correct imagery and information.Market & Competitor Analysis: Regularly produce competitor analysis across online and retail channels to inform strategy and maintain a strong market position.QualificationsProven experience in a similar role ideally within the fashion industryStrong knowledge of Shopify and ecommerce platformDemonstrable experience of managing an ecommerce teamSkilled in user behaviour analysis, conversion optimisation, and campaign planningStrategic and analytic mind that balances with a creative and innovative approachProven record of delivering conversion, sales and profit growthWhat’s on offerBi-annual bonus scheme25 days' annual leave (plus bank holidays)Extra day off for your birthdayFlexible working hours around core hours of 10-4Cycle to work schemeEnhanced pension contributionEnhanced maternity and sickness policy40% staff discount on Club L and Lavish Alice productsHealthcare CashplanFree onsite gym with daily classesSocial eventsStudy/Qualification supportDetailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Sales and Business DevelopmentIndustries: Retail Apparel and FashionReferrals increase your chances of interviewing at Club L London. #J-18808-Ljbffr

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