Student and Academic Services Specialist

2 weeks ago

City Of London, United Kingdom Istituto Marangoni Full time

The purpose of the job is to manage and support students in relation to their educational experience and the tutors in relation to support, development and production of programmes, including students attendance, lessons timetables, preparation and distribution to students of the "Welcome pack", certificates and general services. Special attention will be given to satisfaction targets. Key purpose of the role Responsibilities To assist in preparation of the induction and to be responsible for the start of the year "Welcome Pack" To monitor students' attendance with the attendance officer to anticipate any potential issues and take the necessary steps in accordance with UKVI rules and regulations To monitor and respond to academic services inbox within 12 hours and seek assistance when needed. To prepare and issue school letters with the assistance of reception To record "Exceptional factors" letters To record and monitor students' performance level with attendance, SAS Manager, and DoE To schedule Timetables for the Academic Year To reschedule lessons in the academic calendar approved by DoE. To manage and carry out appointments with students with the support of SAS Manager To prepare disciplinary letters under the guidance of the SAS Manager To manage complaints and grievances under the guidance of the SAS Manager To prepare diplomas/certificates documentation for the diploma ceremony To prepare timetables for all courses and programmes with the support of PL's, DoE, and SAS Manager To be an active member of the team available to support staff in critical times of the year To participate in the organisation of key School events and meetings To work closely with the relevant departments in order to support the organisation of seminars and projects (as required) Qualifications Bachelors' Degree Previous experience working in the academic sectors is highly desirable Strong verbal and written communication skills Excellent customer service ethos and a high level of patience Team-player and willing to collaborate and contribute to the work of the wider team Ability to work independently Ability to prioritise own workload and co-ordinate tasks to meet deadlines Familiar with local immigration requirements Interest in and basic knowledge of Fashion & Design #J-18808-Ljbffr

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