Client Director

REO Group brings together three specialist digital brands: REO Digital, Arc Inclusion, and Skittle. Together, we deliver a comprehensive range of digital services spanning conversion optimisation, user experience, analytics, accessibility and inclusion, organic, paid, and content. Our mission is to help organisations achieve measurable growth and deliver exceptional experiences for their customers.About the RoleWe are seeking a Client Director to take overall responsibility for the management and growth of REO client relationships. The role will focus on ensuring successful delivery, driving the annual renewal of contracts, and expanding revenues through effective upselling and cross-selling of services.This position combines senior client leadership with hands-on programme management. You will ensure delivery is executed to the highest standards, working in close collaboration with operations and our team of consultants. The Client Director will maintain trusted client relationships, provide clarity and confidence throughout every engagement, and ensure that the work we deliver is consistently aligned with client objectives. You will also play a key role in demonstrating value, securing renewals, and identifying opportunities to expand our partnerships through cross sell and upsell across the wider REO offering.What You Will DoServe as the senior point of contact and project manager for REO clients, ensuring that delivery consistently meets client expectations and business objectivesLead the planning, execution, and renewal of annual contracts, coordinating operations and consultants to deliver programmes on time, on budget, and to the highest qualityMaintain a clear view of account health, including satisfaction, delivery performance, risks, and opportunities for growthEnsure that all client interactions are underpinned by clarity, transparency, and measurable valueOversee reporting and insight for clients, demonstrating impact and linking outcomes directly to their commercial goalsManage complex stakeholder environments with professionalism, ensuring expectations are aligned and challenges are addressed promptlyIdentify and pursue opportunities for account growth through cross sell and upsell across REOs servicesContribute to the development of best practice processes in client management and delivery governanceWhat We Are Looking ForSubstantial experience in a senior client leadership role within a digital agency or consultancyStrong background in project and programme management with a proven ability to deliver complex, multi-disciplinary engagementsFamiliarity with one or more service lines:CRO, UX, analytics, accessibility, inclusion, SEO, and PPC, with the ability to discuss these credibly with clientsExcellent interpersonal and relationship management skills, with the ability to build trust, handle sensitive discussions, and influence senior stakeholdersStrong commercial focus, with demonstrable experience in managing retainers, securing renewals, and driving account growthHighly organised, detail-focused, and capable of managing multiple client priorities effectivelyComfortable operating in fast-paced environments and working collaboratively with cross-functional teamsWhat we OfferA competitive compensation package30 days holiday + bank holidays4.5 day working weekHome office allowance or workspace membershipRemote 1st working policyFlexible working hoursVitality Healthcare and benefits discounts on gym membership, Apple products, Amazon etcPersonal L&D budgetDedicated L&D timeEnhanced pensionRegular team socials and events #J-18808-Ljbffr